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"Great location and a true to life oldie worlde 400 year old hotel. But with a truly modern twist. Where old accommodates new. Pleasantly surprised by the lovely foyer/rest area and dining and breakfast rooms. Such a great place to hold a venue such as a wedding, a milestone birthday or a family christening etc. The rooms are very clean with exceptional decor. En-suite bathroom with a good shower, all toiletriers supplied, along with fresh towels. Impeccable made beds, with tea/coffee making facilities. Along with a colour television. Makes for a home from home stay. Lovely rooms with modern decor, clean and inviting. Beds are made up to the highest standard. Tea and coffee making facilities. A lovely en-suite bath. With a walk in shower. Having toiletries and freshly laundred towels. The morning breakfast is a great start to the day, offering a full varied range, from ceareals, English breakfast with a choice of butchers seasoned suasages, fied eggs, hash browns, grilled tomatoes, back bacon, baked beans, mushrooms. Pastries, toast, marmalade, jam, honey. Fresh fuit, low calorie yoghurt, vegan/ vegetarian oat milks, low calorie crisps, tea and coffee, fresh orange and apple juhce. Friendly and attentive staff who make your staff who are always at hand and making sure your stay is an enjoyable one. This along with a good bar and a great restaurant serving food. Especially Sunday roast dinner a must to have, a lovely outside garden. To sit outside in those lovely hot sunny day"

"Not applicable as only used the bedroom"

"Lovely hotel, clean, comfortable and the restaurant on 14th floor was beautiful. I do recommend arriving early for dinner as there was an hour wait for us at 1900 hours. Will definitely be returning "

"The room was well equiped with everything we needed as well as being spotlessly clean. It was especially nice to have a big screen tv, a fridge and ironing equipment as well as a digital bedside clock. The air con worked really well. The breakfast was really nice with a good selection of items for full english as well as contental. The only thing we were disappointed with was the bacon which looked very tasty but didnt taste very nice at all. The sausages however, were excellent. The hotel is only a short walk from the station and is very close to many shops, pubs and other attractions."

"The room was small, bedding didn’t feel luxurious at all, pillows very thin. The doors to the rooms were not soundproof so you can hear everything in the corridor. You have to pay for parking at this hotel! Overall a little disappointing for the price, may as well have saved some money and stayed in a travelodge "

"AC noisy. Room noisy. Can't fault staff as service great. "

"The hotel is very interesting with it's prison history, though that is also slightly a hinderance. We were in the Houses of Correction and it didn't really feel part of the hotel, you had to leave the main hotel travel across the courtyard to another building that actually felt a little bit like a travel lodge heading to our room. The staff were amazing though, from check-in, to room service, to breakfast and checkout - So absolutely nothing to fault there! I'd just recommend requesting a room in the main part of the hotel as that might be better than what we had."

"Staff were hit and miss. Lucy checked me in and was great but Grace refused to let me borrow a charger even though she said there was a box full in lost property. Breakfast staff not brilliant either. Asked for a pot to put sauce in too be told to put straight on plate, why? Lager in bar was flat except the one that costs £7.95. Dont take cash. Room was only ok. Would not rush back."

"The main hotel is characterful and pleasant. I found my room in one of the newer blocks to be noisy, more so when a table tennis table was erected under my window. The spa was disappointing, particularly when compared to a MacDonald Spa I am a previous member of. The pool and steam room are shedding tiles in large patches, some lying loose in the bottom of the pool. The Spa had no hot water for showering which rather spoiled my spa day. All staff were pleasant and helpful."