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4/10 - Kém
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05/01/2020
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I have had to say I was disappointed in this guest house for all the categories even though I did not actually see the room because we never got the chance to stay there. Our incoming flight from Barbados was delayed by 4 hours and despite several calls advising them we were going to be late for check in and even a call as we landed in St Kitts at 10.30pm where I LITERALLY begged the receptionist to stay a few more minutes after 11pm to wait for us AND her assurance that she would do so, when we turned up at 11.10pm the whole building was shut up like a prison, bars on the windows, chains on the doors and there was no answer on the telephone. They left my family (including my exhausted 6 year old daughter) to find another place to stay late at night. I would not have been so disappointed with them if the lady I spoke to had not said she would stay and wait for us and then did the opposite. We were stranded with nowhere to sleep for the night. Fate shined on us, however, and a kind taxi driver took us round the corner to the kings pavilion hotel which overlooks the marina, has lovely rooms, and boasts a 24 hour reception. The young man there was very nice and even allowed us a free late checkout seeing as we had a bad night and had checked in so late. My advise, don't book this place if you are flying in later in the day because if you get a delay and miss that 11pm shutdown they are shutting you out without a care in the world, even if you call ahead, as we did.
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