8/10 - Tốt
Holly
10/03/2026
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Không thích: Tiện nghi, dịch vụ
I arrived as a solo traveler looking to spend the weekend enjoying the casino and the amenities: the pool, sauna, hot tub and gym. I found out upon check-in that none of the amenities were avaliable due to them being under construction. The staff checking me in then told me at least I got my room for discount, to which I said I did not (I booked 5 weeks earlier and through Expedia so no warning was given to me). I asked if I could get a discount since they offered that to other guests and they said they would let me know later. I left the front desk know I was disappointed later that evening via checkin review around 830pm. The next day they called around 2pm and upgraded me to a private suit with a jacuzzi for no cost. This was a very nice, kind and fair offer. I do however feel disappointed because I was planning for such a different experience for myself for the weekend. The jacuzzi was amazing but with Expedia, they offer free cancelations up to 24 hours before check-in, if i had been warned of the construction within the cancelation window, I without a doubt would have canceled and booked for another weekend when the amenities would be avaliable. Greatful, but a little disappointed.
Holly
Lưu trú 2 đêm vào Tháng 3, 2026