Khách sạn Berwyn

"The views were beautiful, but the staff was no help. The line was ridiculously long to get checked in. When we got checked in, they had someone show us how to get to our room and the young gentleman brought us to a stairwell and stated didn’t they tell you the elevators are broken we literally had to walk through construction sites and multi levels just to get to our room. I wrote a complaint to the hotel and got little response. The room was beautiful, but poor customer service to say the...

"The Silversmith Hotel is in a great location. Walking distance to the river, Millennium Park, and lots of museums and attractions. It was easy to take the train from the airport and walk a few blocks to the hotel. Bus and train stops right near the hotel. The room was clean and cozy. The hotel was well-maintained. The best part was the staff. They were all super helpful and welcoming. They were in touch via text before our stay and asked us if we had any requests or needs. We were able...

"Extremely quiet, comfortable and nice."

"Niiiiice"

"Old hotel and rooms. All the outlets in our room were titled and so hard to plug things in them. The outlets near the nightstands on either sides can’t accommodate a charger because they’re stuck on the side of the nightstand between it and the side of the bed. Hairdryer so old and didn’t work. Check in was exactly at 4, they weren’t lenient when I showed up at 2:40."

"Good location , good breakfast. However , Limited amenities . Parking is a big issue and cost ( $70/day) Don’t provide water in your room , only the first night ( 2 small bottles ) The terrace restaurant does not have the best city view. Staff at front desk should be nicer"

"Amazing stay, our room was perfect with city/river view! A 10 out 10!"

"Room was clean and staff was nice for the most part the bar staff seemed annoyed about us ordering and being there till 12am. The big issue with this place is the rooms themselves no water pressure and no working tv or fridge. Also would like to add you can tell their refurbishment was half done but the elevator is very fast the placement of hotel is awesome and security is good"

"Expensive but nice! Great location. Would stay again"

"no avisaron nada sinre el estacionamiento"

"Jjj"

"As soon as we walked in, we noticed the bathroom reeked of mildew. I assume it’s because there’s no actual working fan in the bathroom so the moisture just sits in there (the lack of AC probably doesn’t help anything). The air conditioning was set to 65 degrees when we got to the room but it was far warmer than that temperature. I don’t think the AC actually worked and the fan kept shutting off even though I had it on the manual “on” setting. The floor was … kind of gross. We had our dog who...

"Always a pleasure! One of my favorite hotels in Chicago."

"We stayed 4 nights in 2 rooms (a couple and a solo traveler) and while the location is the hotel's strongest point. It is a historic building in the Loop, walkable to Millennium Park and easy transit access. A few things could be improved. Our check-in experience was a bit awkward as the host assigned the smallest room to the couple rather than the solo traveler, which felt like an oversight. The lobby seating is showing wear, and the in-room bedding instructions were more confusing than they...

"Nice place"

"Room cooling is not good. AC is very small. That’s why cooling temperature is not good."

"The hotel is clean, staff is very attent, the welcome moment made me like the hotel, is close to everything, shopping, restaurants,parking a one block, very nice restaurants a walking distance. Next time I will be stay at the same hotel."

"Walls are thin, prob because older building, but i could hear neighbors TV, and slamming of doors very easily. AC was broken in a friends room during our stay, they couldnt move him to another room, dude had to sleep in a room with no AC. Gave him a few drinks for comp, but still, no where near worth it."

"Rooms were clean and staff was very nice"