Khách sạn Big Lake

"Good location helpful staff"

"The staff were friendly and kind. However, the beds were not comfortable to sleep on. One bed frame was completely broken, and sticking out further then the bed. Staff simply put a blanket over it to cover the fact that it was sticking out, I ran my shin into the bed frame. Ouch! My friend also had to sleep on top of the pillows provided to get comfortable. The room could have been cleaner, along with the bathroom. Breakfast, included coffee, yogurt, soft frozen waffles, prepackaged boiled eggs...

"We thoroughly enjoyed our two-night stay at Country Inn & Suites in Albertville. The property was exceptionally well maintained, and the customer service was outstanding from check-in to check-out. The hotel is conveniently located with easy access from the highway, yet it offers a quiet, comfortable, and spacious atmosphere. There was ample parking, and all the amenities were clean and well cared for. Breakfast was fresh and offered a great variety of delicious options to suit different...

"The breakfast buffet was top notch daily, great selection, well stocked and tasty. Staff was very friendly and helpful. The first room I was assigned had a broken air conditioner, and phone didn’t work. Upon returning to the front desk, I was assigned a different room that was fine. Unfortunately new staff handled the swap incorrectly which led to me being charged for both room. The manager handled quickly and reversed the overcharge. The rooms are in need of a refresh- worn carpet, stained...

"Great place, people, and food"

"With family visiting extended family nearby. Met our needs!"

"Very pleased with the stay the only complaint is the shower needs more water pressure."

"Ok"

"Everyone at this hotel was amazing! Shout out to Shelia and the entire staff! They were incredibly helpful, super kind and went above and beyond during our stay. The hotel is immaculate from the lobby to the rooms. The breakfast was great every day also. I highly recommend this property."

"Excellent and helpful staff especially the breakfast personnel. The rooms are fairly basic but clean. The property and parking lot are a little rougher and aged."

"This was clean cute hotel. The only problem was the tv in my room wasn't working and was told no discounts or refunds for the inconvenience."

"My room was very clean and had newly carpeted floors. The bathroom faucets were hooked up incorrectly and need to be reconnected properly. Very nice staff and my room on the second floor. The a/c was very noisy and I couldn’t sleep with it on."

"Our family really enjoyed our whole stay. The breakfast was delicious as was the water park! We will definitely be back another time"