Khách sạn Big Lake

"Staff went above and beyond to explain the tv to me since I'm not a cable tv user."

"The staff was pretty much non-existent. I am sure they are short staffed but the young lady that checked me in was obviously bored and disinterested. Offered no direction on finding my room, where to park, what time breakfast was,have a good day, etc. This hotel was okay for the money but nothing special."

"Friendly and accommodating staff."

"First off the prices were reasonable and the property was beautiful and luxurious! My first impression after we walked thru the entry way was WOW! High ceilings and open space. Huge area for hanging out with family and friends. The pool area was small and we didn't have the time to use it however the floor to ceiling windows made the space more appealing and would have been awesome to hang out at in the evening! The room we had was more than I could have even wished for. For the price we paid...

"Clean room, clean pool and hot tub, amazing bar and grill for simple fast good food"

"Nice, quiet hotel. The breakfast bar was very carb-ey, but everything was well run and clean."

"Damp carpet and smelly room. Manager was defensive and confrontational."

"That staff was always extremely polite and helpful"

"It was quiet. I didn’t like the breakfast m, my bagel was as hard as a rock and the donetts were stale. I didn’t like the fact that my laundry was locked up after some other guest dominated the laundry for over 2 hours. My toilet bowl was left uncleaned and my towel had a big hole in it. The sheets and pillow cases smelled stale."

"It was pet friendly but other than that I wouldn't have stayed there"

"Staff was very friendly."

"Def a 1 star hotel (motel) and def the price you pay is "what you get". So expect what you expect."

"The staff is so helpful and kind. Breakfast was delicious!!!"

"When I arrived, there was a notification the front desk would be back in 10 minutes. I waited 10 minutes. He came back … said he’d be right with me … went into his office … I waited … came out to his office … with his back to me, he was writing something down … I waited … he finally turned around and asked if I was checking in. I was at the front desk for 20 minutes before I could check in. I didn’t find his customer service very acceptable. I was not greeted with “good evening” or “welcome...

"Everything was good , the bed was"

"Clean"

"The codes sent the last two weeks I stayed didn't work and it was a pain in the ass getting ahold of anyone."