Khách sạn Big Rock

"The property is under construction which makes things difficult. Even tho the staff is doing their best to keep things clean and tidy. That is why I gave it low marks."

"Breakfast was a good and included a variety of options."

"Great breakfast choices. Staff friendly and attentive. Parking felt safe and spot always available. Thank you."

"It is a ok property so upgrades is needed .but rooms are not bad.beds could be better."

"Breakfast was delicious. Front desk receptionist "

"Our rooms were clean and spotless, and very comfortable. The food was delicious!"

"Wasn't pleased with random items for trash under one bed, but the other was clean. some spots on the blankets as sheets possibly stain. We also noticed the bathroom needed updating. Toilet tank lid was broken/cracked. Walls in the room and hallway were also heavily cracking."

"The room was missing basic amenitiesno shampoo, body wash, or hand soap. I called the front desk twice to have them refilled, but no one responded or provided assistance. This was very disappointing and not the level of service I expected."

"Super clean and modern!"

"I believe the girl I spoke with was new. Either busy or just didn't care. We were attending a visitation. I asked if our driving time got us there before 3:00 could we check in. Abruptly she said '40.00' You have got to be kidding. The Manager told me this morning we could check in an hour early at no charge! We went on to the visitation at 2:00, left early, arrived back at the Hotel at 3:15. She told us the rooms are first come first serve. When we got there, there was no parking. How does a...

"Clean rooms, good breakfast, and great staff!"

"Great "

"Bed was comfy & room was clean, but the bathroom could have been cleaned a little better. Staff were nice, just not as welcoming as I would’ve hoped. Breakfast wasn’t the best here, however it wasn’t the worst I’ve ever had. Overall, the stay went well & I would recommend."

"I was not made aware the pool was down for maintenance even after chatting with the front desk clerk and I were talking about me taking my 6 year old the next morning. VERY DISAPPOINTED. The walls were being repainted which was nice to see some improvement. The carpet is lifting all over the place. It’s cool that it is solar powered. The beds are hard and aren’t stable. The pillows aren’t comfortable. The free breakfast was decent for being free. However, the place was empty and it was kinda...

"The facility does NOT have an elevator so if you’re on the second floor I hope you packed light. My room was located at the rear of the hotel. Took five minutes to walk through the building with luggage to get to the room. The front staff, who acted as I was an inconvenience when I was checking in, could have told me that if I drove my car to the back that there was an entrance which was closer to my room. Outside was poorly lit where cars were parked. The rooms had a musty smell to them which...

"Staff "

"The carpets were pretty filthy in the hallways. Bathroom in our room was old and stained. Curtains in our room were stained. Not a great visual from the first floor up. I will not book here again"

"We purchased trip insurance for this stay and later due to circumstances tried to cancel our reservation but were denied. We will never use Expedia again"