Search Hotels Near Black Lake, Cedar Springs

"The staff was outstanding! "

"Hotel is confusing- need signage that says to pull in and park and where the lobby is. There was no parking spaces even though we paid $18 for parking after returning from an event downtown. There were no towels for the pool or gym the entire stay, every time staff questioned they had a different lie- we are cleaning them, we don’t have enough we need to order more, therefore the lobby was wet from people coming in and out of the pool that expected towels. One guy we talked to told us not to bother he had been there for four days and there were never towels his whole stay. When our soaking wet kids got back to our room I cleaned off the floor with a hand towel and it was black from how dirty the entrance was- no reason for it to be from us coming in once to change into bathing suits. Hot tub had a ton of foam that was dirty, pool had so many chemicals one of the kids we were with had a rash. Breakfast was decent multiple options, eggs were cold, kids complained sausage and potatoes were cold and way too much pepper. Unfortunately when we return to GR this won’t be where we will stay. "

"Clean room, staff was nice. Not a lot of breakfast options. Had plenty of parking "

"Clean comfortable room. We will be back"

"So apparently if you reserve a room they don't reserve the room. When I arrived at 11pm, tired, with hot food and ready to eat. I was informed they did not have a room for me. Said they only had 1-2 rooms left and they were king suites. Mind you I reserved a 2 queen bed room, due to splitting the room with a buddy. I was told the king suite is an upgrade.....yeah if I only needed one bed. Its not an upgrade when I need 2 beds. 45 min later to no avail I had to accept the single bed room. Luckily another buddy had gotten a 2 bed room and was able to accommodate one of us. Be that as it may, it does not make it acceptable that I reserved a room and it was not reserved for me. I don't care what 3rd party app I use. I expect to get what I paid for, not an alternative that doesn't work. "

"Only thing I would complain about is the breakfast. Had a big event at Van Andel Arena the night before and a ton of people stayed here to. The event lasted longer than most people stay up and so we were all sluggish in the morning and didn’t make it to breakfast until 9, breakfast was until 930. Well at 9am, they only had eggs, 2 sausage patties anda few muffin sandwiches. Never refilled anything. I get it’s close to breakfast ending but there was at least 50 people I seen come down from 9-920 to get breakfast!!"

"Yes"

"Dirty, amenities listed but not available such as food items for sale. "

"Everything was clean and in working order in our room. The housekeeper was very nice and polite. All the staff we’re welcoming "