"Experiencia completamente decepcionante y muy lejos de lo que prometen. Pagamos una cantidad alta por nuestra estadía y lo que encontramos fue un hotel viejo, deteriorado y claramente mal mantenido. La habitación tenía un olor a humedad horrible, no había wifi, el teléfono para supuesto room service no funcionaba, y las puertas de los balcones estaba dañada. El baño de la habitación lleno de remaches y reparaciones mal hechas, necesita renovación urgente.
Los elevadores casi nunca funcionan, de varios solo hay uno, lo cual es absurdo para un hotel de este tamaño. Tampoco hay toallas para la piscina o la playa, algo básico en un hotel. El muelle que tiene hotel está todo roto y deteriorado.
El desayuno incluido fue otra gran decepción: comida de mala calidad y muy poca variedad. Nada acorde con el precio que cobran.
Intentamos comunicarnos para recibir atención y la respuesta fue mínima o inexistente. Honestamente, la relación precio–calidad es inaceptable.
Esperamos que el hotel o la plataforma de reserva se hagan responsables y revisen esta situación, porque nadie debería pagar por una experiencia tan mala.
Da mucha lástima que lugares construidos por Narcotraficantes el gobierno se llena de dinero atreves de ellos y no puedan mantenerlos. "
"The place is far from the airport in the south part of the island accessible by buses that run every hour, and by walking on a dirt road, no Uber, just taxi, l was locked in, in the evening until the morning l couldn’t exit, Luis (seems like he is the owner and manager) kept mocking me making it seem non-offensive, no restaurants nearby, l ended up eating a mediocre breakfast, lunch and dinners were ok, Adriana was very nice, Luis was kind as well, but l didn’t appreciate the fact that l felt claustrophobic and he mocked me with that. After l was licked in, he transferred me to another room with a hammock at the lower level, room 19 was on the second floor at the end, l banged on the glass but no one heard me, in the morning l called Expedia, they assisted me, without being able to reach them, l eventually got in touch via WhatsApp, Luis came by, and slid the glass door, and began to laugh. "
"Pesimo trato de parte del personal,estube a punto de cancelar mi reserva, las 2 muchachas que nos recibio malisimo el trato, el area d piscina y desayuno si fueron muy amables y los cuartos tambien estubo bien. Mi recomendacion es que deberian tener personas con mejor actitud y clase."
"What a lovely quiet and very friendly hotel
Perfect location with a private beach and food and drink at hand
Room was lovely and quiet and by far the most comfortable we have stayed at since being in Colombia (9days)
Would highly recommend
"
Commune with nature and explore the great outdoors at El Hoyo Soplador Geyser during your travels in San Andrés. While you're in the area, stroll along the beautiful beaches.
If you're planning to come to the area to visit Bolivar Cay, take some time to see the rest of the sights while you're in town. Travellers love the area for its beautiful beaches.
If I need to cancel the hotel reservation for my stay near Bolivar Cay, will I receive a refund?
Yes, most room reservations are fully refundable if you cancel prior to the accommodation's cancellation deadline, which in most cases is within 24 or 48 hours of your check-in date. If you have a non-refundable reservation, it may still be possible to cancel it and receive a refund within a 24-hour period of booking. Plug in your dates, click on "Search", then you can use the "fully refundable" filter to review the best options available near Bolivar Cay.