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"Our first time at lakes and what a lovely hotel and great staff what work there , I Cannot remember the name of the therapist from the spa who gave me a facial & massage she was the tonic I needed thank you.we couldn’t fault the hotel from start to finish thank you all , and the chef on barbecue how impressive "

"A great family runs this place. A very warm welcome and an enjoyable stay"

"Clean room. Very friendly staff. Quiet place for relaxing. Very enjoyable. "

"The rooms were nice and comfortable and clean the staff where very nice and the food was great "

"wexare regular visitors to Carlisle and always stay at the ibis, its central spotless and the staff are fantastic"

"Brilliant will be back again "

"Staff were really lovely and helpful. Room was very clean and quiet, and the hotel was perfectly situated in the centre of Hexham. The only issues were the very few parking spaces available, and the fact we could only park for up to 2hrs with a permit during the day, if there wasn’t any space in the tiny car park. But we loved the hotel itself and would recommend. "

"Great friendly staff, especially diring breakfast 😁👌"

"Clean room plenty fresh towels..nice staff..excellent value"