"A very nice hotel which is a 5 minute walk from Brussels Central train station. Brussels Central train station being a one stop train journey from Brussels Midi/zuid and the train staff in both stations very helpful with platform information and train times. The hotel staff were very friendly and we were offered an early check in for €20 which we were glad to accept so we could freshen up before heading out to explore Brussels centre which was literally on the doorstep of the hotel. Room was exceptionally clean and the bed was extremely comfortable which all adds to a very pleasant stay. Only thing that didn’t suit our personal taste was the breakfast served in the coffee shop on the ground floor. Our preference would be a buffet breakfast but the selection we made from a very limited menu was very nice indeed. We were advised when we booked out that had we mentioned our preference of a buffet breakfast earlier in our stay then we would have been offered this in another one of their local hotels. Unfortunately we were not aware of this possibility but maybe worth considering letting guests know of this option. This was a minor thing and would not affect our decision to stay here again as and when we are next in Brussels."
"Amazing rooms, excellent breakfast. Was a bit of shame there was an outside event so couldn’t use the rooftop and downstairs bars but the rooms and facilities were excellent."
"Phenomenal staff that were very helpful and attentive. The coffee in room was excellent. The decor was somewhat dark. There were technical issues with my door lock battery dying and the AC emitting a high pitch noise."
"The hotel and the staff were lovely.
We were able to check in 3 hours early and park our car, which was lovely.
The 4th floor corner room was a great size with many large windows opening to the street.
We went to the rooftop bar with lovely views, even with the rain!"
"This hotel is really stylish and clean. I stayed in a premium room for 3 with my two teenagers and it was nice and big and nicely decorated. It was a nice base for the three nights. The air con is great and the WiFi was brilliant.
I have dropped a star because:
• The location is not great, I didn't realise at the time of booking, but the north area is a bit dodgy. From reading on, they have a bit of a problem with drugs and illegal immigrants in the area, so much that the police have admitted that they can't police it. My recommendation is to get a cab to the hotel and not to use Brussels Nord for any journeys if you have children with you.
• The staff I dealt with were a bit... Flat... I don't know how else to describe it. Also, one person said we would be charged city tax at the end of our stay, but then I noticed payments going on my card at 1/2pm every day. When I asked, they said it was city tax. Then, they tried to charge me again when I left!
• The garden bar wasn't open, and the main bar was not a nice place to sit in the day, especially with children (clean and nice decor, but really dark)
Another tip, the fridge is a bit useless, so don't expect to get cold drinks from it."
"Modern hotel. Upscale experience. Very helpful Bellhop and Reception Staff. Room was spacious , upscale with L'Occitane soaps and luxurious spa amenities - robe and slippers.. We found dirt on the rug of the room when we entered and they cleaned it immediately."
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