2/10 Terrible
Momoko
30 May 2024
Disliked: Staff & service, property conditions & facilities
The worst hotel experience ever.
They gave me a wrong room. I book a queen bedroom, but they gave me two single beds room.
I went out to go sightseeing right after my arrival, so I didn’t take a look at the room. After I came back to my room and unpacked my stuff, I realized something is strange. I am traveling myself, so I didnt need two beds. So I checked my email and it says a queen bed.
So I went to concierge and told them about it. Instead of apologizing their mistake, they blamed me for not realizing it.
I asked them to give me a queen bed, so they told me to go back to the room and pack everything. So I went back to my room, but right after, a housekeeper came in while I was still there. They should be glad that I did not use bed and make a mess.
Anyways, they gave me a queen bed room. But the thing is the room is much much smaller than the previous one.
I dont even want to give one star to this hotel.
Momoko
Stayed 2 nights in May 2024