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"It was truly my honor to choose your hotel for this stay. The facilities are excellent, and the staff are even more outstanding — always helpful and ready to answer any questions. I was especially touched when I twisted my ankle and was worried about missing my connecting flight because I needed to contact the airline to arrange wheelchair assistance. I felt quite helpless at that moment. The front desk staff member, Adrian, showed incredible patience and kindness. He searched across different websites to find the correct contact number and spent a great deal of time helping me resolve the issue. I was deeply moved by his support. Thank you, Adrian, for your exceptional help and care. "

"Room was clean, service was phenomenal, and the food and drinks in the restaurant were great! This is an awesome place to stay for the price and location!"

"Everything was great"

"Clean, good location, nice view "

"We ended up with a riverview room on the top floor and it was amazing, breakfast was a must and everyone was friendly and helpful. Will definitely recommend to others and would love to come back"

"Clean room. Friendly staff. Free water and coffee station."

"Beautiful hotel, great staff and location. Housekeeping turndown service leaves a lot to be desired. "

"We loved our stay at Charm Hotel. The staff were so helpful, the bar was great with some half price cocktails during happy hour and despite reading a review of the room being small, we didn’t find this a problem. The room was very warm, had a full length mirror which we haven’t found often in hotels and a comfortable bed ! The hotel is in a great location too. Overall would highly recommend this hotel. "

"Great location, easy to access the city centre in about 15 minutes walking. Staff were very helpful and friendly on our arrival and helped accommodate our preferences. Hotel was clean and felt very nice especially given the price."