2/10 - Tồi
Sheila
24/08/2025
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Management do better
I have never wrote a review so extensive in my entire existence. This location has potential however, this hotel is NOT worth the visit. The room was not clean. Start off with the bed. It was hard with the sheets and covers smelling like an old ass man. The initial towel count was one wash cloth and one bath towel. I went down to get more towels and it’s time to replace them. The towels are not clean.
Rebranding also requires improving business operations to accommodate the new brand. Corporate do your job and evaluate this property. To the brand and standard you are trying to implement.
Furthermore, the overnight staff is not attentive. Attitude gotta go. You are in hospitality. In this case this hotel should consider an autonomous route if customer service satisfaction is a problem. I requested for different bedding and the text feature of accommodation doesn’t work.
The halls are smelly and disgusting. The entire hotel needs a deep clean. The breakfast is not like other properties I have been in. There were flies near the food and the food looks very displeasing.
Sheila
Lưu trú 2 đêm vào Tháng 8, 2025
