4/10 - Kém
Rachel
Đi cùng bạn đồng hành
18/12/2025
Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
We made a reservation at the poolside bar after receiving a message from the hotel to do so because they fill up fast- and they do. Our reservation was for 4 PM. We arrived at 3:55 and placed our drink order. After stopping servers that went by multiple times, and entering the restaurant twice, asking for a manager once, we finally received our drinks after over an hour of waiting. The worst part was they sent the poor server out to apologize like a sacrificial lamb when it wasn’t his fault as we had ordered through two people prior. Our bill was over $200, which isn’t a ton, but we were there to be patrons of the bar. You only get three hours, so our reservation was cut down to two hours because we lost an hour sitting and waiting and chasing people down.
It was very disappointing as we had done all the right things that hotel suggested to ensure service. Our first round of drinks (3) was compt for full disclosure.
If you do plan to attend the hotel pool and have drinks etc, I absolutely recommend a reservation as there were people who came in after us that were disappointed not to get a fireside table.
Rachel
Lưu trú 1 đêm vào Tháng 12, 2025
