Skip to main content

Sandos Cancún All Inclusive - Adults Only

4.5 star property
Travelers find a peaceful retreat at this beachside haven where private cabanas offer a serene escape from everyday life along the sun-drenched coast

Choose dates to view prices

Sandos Cancún All Inclusive offers turquoise waters and white sand beaches. Enjoy drinks at the poolside bar, relax in beach cabanas, join yoga classes, and book spa treatments. Multiple dining options, free WiFi, and close to Delfines Beach and El Rey Ruins.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Hot tub
  • Parking included
  • Free Wi-Fi
The current price is 8.570.230 ₫
10.613.734 ₫ total
includes taxes & fees
8 Apr - 9 Apr

See the benefits you'll enjoy with VIP Access

Get more when you're a member

  • Save 15% or more on select VIP Access properties when you reach Silver tier or higher
  • Experience top-rated quality and exceptional service
  • Get an in-stay perk at select properties, plus free room upgrades, early check-in, and late check-out when available

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Balcony Deluxe Room

Balcony Deluxe Room | Pillow-top beds, free minibar, in-room safe, desk

Balcony Deluxe Room

8.0 out of 10
Very good
(120 reviews)
  • Partial ocean view
  • 42 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Sandos Suite

Sandos Suite | Pillow-top beds, free minibar, in-room safe, desk

Sandos Suite

8.8 out of 10
Excellent
(9 reviews)
  • Partial ocean view
  • 74 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Laguna suite

Laguna suite | Pillow-top beds, free minibar, in-room safe, desk

Laguna suite

9.4 out of 10
Exceptional
(10 reviews)
  • Lagoon view
  • 84 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Caribe Suite

Caribe Suite | Pillow-top beds, free minibar, in-room safe, desk

Caribe Suite

7.0 out of 10
Good
(4 reviews)
  • Sea view
  • 108 sq m
  • 2 bedrooms
  • Sleeps 6
  • 2 Double Beds and 1 King Bed

View all photos for Deluxe room

Deluxe room | Pillow-top beds, free minibar, in-room safe, desk

Deluxe room

8.4 out of 10
Very good
(120 reviews)
  • Partial ocean view
  • 42 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

You may also like

Ad
Exterior

The Royal Sands Resort & Spa All Inclusive

Zona Hotelera
  • Pool
  • All-inclusive
  • Spa
  • Kids’ pool
8.6 out of 10, Excellent, 2,748 reviews
The price is 7.569.001 ₫
9.285.469 ₫ total
includes taxes & fees
12 Apr - 13 Apr
The Royal Sands Resort & Spa All Inclusive
Mod logo
Sign in to view eligible discounts and perks. More rewards for more adventures!
Sign inSign up, it's free

About the area

Located in Zona Hotelera, a neighbourhood in Cancun, Sandos Cancún All Inclusive - Adults Only is near the airport and on the beach. Shoppers can visit La Isla Shopping Mall, while everyone can enjoy the natural beauty of Delfines Beach and Tortuga Beach. El Rey Ruins and Cancun Convention Center are two other places to visit that come recommended. Kayaking, snorkelling and waterskiing offer great chances to get out on the surrounding water, or you can seek out an adventure with ecotours nearby. Visit our Cancun travel guide
Map
Cancun, QROO

What's nearby

  • Ballenas Beach
    Ballenas Beach
    3 min walk - 0.3 km
  • Aquaworld
    Aquaworld
    13 min walk - 1.1 km
  • Hotel Zone Beaches
    Hotel Zone Beaches
    2 min drive - 1.8 km
  • Cancun_LaIslaShoppingMall_6075610_190
    La Isla Shopping Mall
    3 min drive - 2.5 km
  • Kukulcan Plaza Shopping Mall
    15 min walk - 1.3 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    18 min drive

Restaurants

  • Nebbiolo
    2 min walk
  • Club 91 Lounge
    9 min walk
  • Cafetto
    7 min walk
  • Restaurante Zen
    7 min walk
  • La Madalena
    7 min walk

About this property

Sandos Cancún All Inclusive - Adults Only

Luxury all-inclusive property renovated in 2017 and located near La Isla Shopping Mall
Located close to Delfines Beach and El Rey Ruins, Sandos Cancún All Inclusive - Adults Only provides a nightclub, a terrace and designer shops on-site. With a beachfront location, beachfront dining and free beach cabanas, this property is the perfect place to soak up some sun. For some rest and relaxation, visit the sauna or Turkish bath/hammam, and indulge in hydrotherapy, a body wrap or a facial. At the 5 on-site restaurants, enjoy breakfast, lunch, dinner, light fare and international cuisine. Fitness classes and yoga classes are offered at the health club; other things to do include beach volleyball and beach yoga. In addition to a garden and a hair salon, guests can connect to free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • 3 outdoor pools, along with sunloungers and pool umbrellas
  • Free self-parking
  • A round-trip airport shuttle (surcharge), massage treatment rooms and luggage storage
  • A lift, a gift shop and a computer station
  • Guest reviews say great things about the beach locale, pool and helpful staff
Room features
All 213 rooms include comforts, such as 24-hour room service and laptop-compatible safes, in addition to perks, such as air conditioning and free stocked minibars. Guest reviews highly rate the cleanliness rooms at the property.
More amenities include:
  • Bathrooms with showers and free toiletries
  • 32-inch HDTVs with cable channels
  • Wardrobes/cupboards, daily housekeeping and desks

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorised water sports are included.

Land activities

Fitness facilities
Tennis
Volleyball

Lessons/classes/games

Aerobics
Dancing
Water fitness
Yoga

Entertainment

On-site entertainment and activities
On-site live performances
Theme parties

Similar properties

On the beach, white sand, beach umbrellas, beach towels
Iberostar Selection Riviera Cancún - All Inclusive
  • Pool
  • Breakfast included
  • All-inclusive
  • Spa
7.8 out of 10, Good, 271 reviews
The price is 6.515.398 ₫
7.988.555 ₫ total
includes taxes & fees
5 Apr - 6 Apr
Iberostar Selection Riviera Cancún - All Inclusive
Compare similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Return airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • 3 bars/lounges
  • 5 restaurants
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Frattinis
  • Gaijin Teppanyaki
  • Seasons Restaurant
  • St. Trop
  • Zango Restaurant

Things to do

  • 3 outdoor pools
  • Beach volleyball
  • Beach yoga
  • Books
  • Designer stores
  • Evening entertainment
  • Fitness classes
  • Health club
  • Hot tub
  • Nightclub
  • Piano
  • Sauna
  • Shopping
  • Steam room

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre (6,254 square foot of space)
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Garden
  • On the beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • 13 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sports massages
  • Steam room
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 8 floors
  • Banquet hall
  • Built in 1998
  • Designated smoking areas
  • Renovated entire property - 2017

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillowtop mattress

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 32-inch smart TV with cable channels
  • IPod dock

Food and drink

  • 24-hour room service
  • Dining table
  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 11:30 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

This property welcomes adults only

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Sanitation services: MXN 79.20 per night
  • A damage deposit of MXN 5000 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector and a security system
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
The Sandos Cancun Hotel will become an adults-only hotel for those over 18 years of age starting January 1, 2025.
Property Registration Number 005-007-006265/2025

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on 31 December
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Parking height restrictions apply
Guests under 18 years old are not allowed in the fitness facility
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Cancun All Inclusive Luxury
Cancun Luxury Experience Resort
Experience Resort
Experience Resort Cancun
Luxury Cancun Resort
Sandos Cancun Luxury Experience
Sandos Lifestyle Resort All Inclusive
Sandos Luxury Cancun
Sandos Luxury Experience
Sandos Luxury Experience Resort All Inclusive
Sandos Cancun Lifestyle
Sandos Luxury Resort All Inclusive
Sandos Luxury
Sandos Lifestyle
Sandos Cancun Luxury Resort All Inclusive
Sandos Cancun Lifestyle All Inclusive
Sandos Lifestyle All Inclusive
Sandos Cancun Luxury Experience Resort All Inclusive
dos Cancun Lifestyle Inclusiv

Frequently asked questions

Does Sandos Cancún All Inclusive - Adults Only have a pool?

Yes, this property has 3 outdoor pools.

How much does it cost to stay at Sandos Cancún All Inclusive - Adults Only?

As of 27 Mar 2026, prices found for a 1-night stay for 2 adults at Sandos Cancún All Inclusive - Adults Only on 8 Apr 2026 start from 8.570.230 ₫, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Sandos Cancún All Inclusive - Adults Only pet-friendly?

No, pets are not allowed at this property.

How much is parking at Sandos Cancún All Inclusive - Adults Only?

Self-parking is free at this property.

What time is check-in at Sandos Cancún All Inclusive - Adults Only?

Check-in start time: 3 PM; check-in end time: 11:30 PM. Late check-in is available during limited hours.

What time is check-out at Sandos Cancún All Inclusive - Adults Only?

Checkout is at noon. Late checkout is available for a fee (subject to availability).

Does Sandos Cancún All Inclusive - Adults Only provide a shuttle to the airport?

Yes, there's an airport shuttle.

Are there all-inclusive benefits at Sandos Cancún All Inclusive - Adults Only?

Yes, the property is all-inclusive. All food and drinks are included, and activities include tennis, volleyball, aerobics classes and more.

Where is Sandos Cancún All Inclusive - Adults Only located?

Nestled on the beach, this Zona Hotelera property is within 3 mi (5 km) of La Isla Shopping Mall, Delfines Beach and El Rey Ruins. Cancun Convention Center and Tortuga Beach are also within 6 mi (10 km).

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

Reviews

Sandos Cancún All Inclusive - Adults Only Reviews

8.2

Very good

8.6

Cleanliness

8.0

Amenities

8.6

Staff & service

8.0

Property conditions & facilities
Rating 10 - Excellent. 1032 out of 2171 reviews
Rating 8 - Good. 514 out of 2171 reviews
Rating 6 - Okay. 358 out of 2171 reviews
Rating 4 - Poor. 145 out of 2171 reviews
Rating 2 - Terrible. 122 out of 2171 reviews

Reviews

Verified

8/10 Good

Myrna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was clean and staff friendly, only thing is the food was not all that great and no omelet cook. Entertainment was excellent.
Stayed 5 nights in Dec 2025
Verified

4/10 Poor

Michel

I had an incident where the elevator doors malfunctioned and slammed shut on me and would not release. My left arm was severely bruised and hurt. I went to the front desk and they offered me chocolates and an ambulance to the hospital. I declined as I did not want to go to a hospital in Mexico. It took a few days for them to fix the elevator and every time I went into it, I was afraid it was going to close on me again. The elevator doors had closed on a friend of mine a day before, for the rest of this holidI was afraid to go into the elevator, and since I was on the upper level of the hotel to. I asked for an incident report and basically it said they offered me some hydrotherapy which I took, which was not great and completely useless for me. They offered me dinner, but basically it was the same dinner I would’ve gotten anyway it was just in a different room. Honestly, I felt like they just didn’t care and I was a nuisance. several times I asked for an incident report and what they gave me was was a paper with something written about offering me a special dinner. I don’t really know what I expected, but I expected to be cared about a bit more than that. I will never visit this hotel again a really disappointing holiday. The music was very, very loud and nonstop from morning till night, girls that were dressed like strippers danced at the pool for way too long and the music was just so aggressive, even though other people asked for a change of music.
Stayed 10 nights in Feb 2026
Verified

6/10 Okay

Jacqueline

Liked: Cleanliness, property conditions & facilities
Food was hit or miss at restaurants; Some days good others day just got by. Poolside brick oven pizzas are so good and room service food is great every time. Also ceviche at St Trop is so good! Had to ask for refill on room filtered water multiple times, seemed to work once we left a big enough tip (IMO). Staff is nice and friendly. Entertainment is good. Memorable staff is Josette and Alfonso. Can’t say enough great things about them. All staff is very attentive. Most negative thing was probably that they hosted a wedding that happened outside our room. No way to avoid the noise if staying in the room. I would have liked to know just as a heads up, whether we booked elsewhere or kept busy during these hours. It was great music at the wedding which was a plus, also heard all the cheering and ‘ay ay ay’s’. I would never expect the wedding party to keep it down by the way, just a nice heads up from the resort would be appreciated.
Stayed 4 nights in Mar 2026
Verified

6/10 Okay

Oyaima

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Employees are awesome, the hotel needs updating.
Stayed 1 night in Mar 2026
Verified

8/10 Good

Kristen

Liked: Cleanliness, staff & service, amenities
We had a great time at Santos! Our only complaint would be only one working elevator. The beach was clean and beautiful, the food was great! Would highly recommend!
Stayed 4 nights in Mar 2026
Verified

4/10 Poor

Paramjit Kaur

Disliked: Staff & service, amenities
Foood was garbage. No variety at all. Ate salad and rice the whole 5 days we were there. No coffee or tea available
Stayed 5 nights in Mar 2026
Verified

10/10 Excellent

David L

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a wonderful experience at Sandos Cancun. The food at the buffet was top notch world class, the staff was fun and attentive, the spa was clean and organized, the daily band and singing entertainment at the pool was fun and exciting, the beaches were clean and beautiful. Had an excellent time at Sandos Cancun and I would recommend it to anyone who wants to have a wonderful, care free vacation in Cancun. The MTS ground transportation was spot on, there, on time and reliable. Recommend using it and read the instructions they provide carefully. You can't lose. Expedia was organized, received helpful texts during my stay. Frontier airlines was good.
Stayed 5 nights in Mar 2026
Verified

6/10 Okay

Oyaima

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Staff is great, customer service is great, food was good, conditions of elevators poor (slow / buttons not lightingup), room was beautiful (we had the suite), room shower facets broken / tricky to get hot water, spa amenities poor - jacuzzi water cold, locker room was coed (awkward using restroom while a man is at the urinal) n cold plunge floor felt slimy. Outside beach beds need fixing / updating. It's nice but there is a reason why it's reasonable priced for all inclusive in the hotel zona. Would we return? I don't so.
Stayed 7 nights in Mar 2026
Verified

8/10 Good

enrico daniel de

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn't experience either
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

aaron michael

Liked: Cleanliness, staff & service, amenities
My guy jacob at bar 1 is the best. All the staff are amazing. Love this place
Stayed 6 nights in Mar 2026
Verified

6/10 Okay

Andrea

Disliked: Cleanliness, amenities, property conditions & facilities
lots of seaweeds, furniture's unattended, lacking in staff. room has no veranda, it has window, but you get humidity after a while. The room has no reachable electric outlets, bathroom has bathtub but sealed and not usable, no water coming out of the faucet waste of space! Dining buffet is not good as far as utensils, glasses, soup spoons, running out and not replaced. short staff, food not replaced right away, people tend to wait. ice cream is "melt scream" not ice cream, cones are stale and breads are hard, no jams, jellies, cream cheese around, you have to ask for everything. The resort has not many activities, no floating bar in the pool, the jacuzzi is cold, spa jacuzzi is also cold no snack back around, food not 24 hours open. main entrance door is always yucky with lots of fingerprints all day every day. The whole place is not enticing, needs a lot of attention on the facility, staff, and resort activities, etc.
Stayed 4 nights in Mar 2026
Verified

6/10 Okay

Robin Alexandra

Liked: Cleanliness, amenities
Overall decent resort. Pros: not too crowded, nice beach/sand, good food choices Cons: Construction and could hear noises from above as early as 7am every day, language barrier was quite noticeable with staff, people reserving chairs and cabanas as early as 5:45am
Stayed 7 nights in Feb 2026
Verified

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sandos Cancun is great. The Entertainment Team makes the Resort a very Fun place to stay. Jacob in Bar One is the MAIN reason we keep coming back. I cannot stress enough how every employee is so Wonderful. Ryan, Chuck and Anita W.
Stayed 6 nights in Mar 2026
Verified

10/10 Excellent

Rafael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property. Stayed here before and no complaints!
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Terry J

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort with very helpful and friendly staff Wilmer the concierge was extremely knowledgeable and very supportive for all our requests.
Stayed 10 nights in Feb 2026
Verified

8/10 Good

Luke

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort, extremely friendly staff! Shout out Eddy from Bar Two! Pool and beach area are very nice. Room was excellent with always stocked fridge by the staff. Some of the food was a miss but we loved the brick oven pizza, Italian restaurant, and steak restaurant. Much older crowd which isn’t a bad thing but if you are young expect to be around an older crowd.
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

Misty

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the way around great!
Stayed 7 nights in Feb 2026
Verified

10/10 Excellent

Aline

Liked: Cleanliness, amenities, property conditions & facilities
Food, service and amenities were incredible. Best food we’ve had at an all inclusive. The staff were so friendly and accomodating. Going out of their way to make sure my proposal was perfect. Made us feel very welcomed. The only two things I didn’t like was people were allowed to smoke wherever they wanted. So for those of us that enjoy clean air, it was unfortunate. For the most part, this wasn’t an issue but there were times where it would be unpleasant. The other is not being able to book a few of the restaurants. It was a “first come first served” arrangement. Which was fair but in order to put your name down, you had to sit in front of the restaurant and wait (sometimes upwards of 2hrs). If you walked away or went to the bar, you would be skipped. All in all, it was by far the best all inclusive we have ever been to. Not crowded at all, plenty of seating at the beach and by the pool and staff were incredible. 5/5 experience.
Stayed 7 nights in Feb 2026
Verified

10/10 Excellent

ALEXANDER ROBERT GUENG PING

Liked: Cleanliness, amenities, property conditions & facilities
The rooms were clean and fhe air conditioners worked well. Karla and the entertainment crew was great. You have to stay for Friday Foam Party. As with any holidays there are always minor inconveniences, however the staff were quick to address our concerns and had the issue corrected immediately. The resort is a very good value for you money.
Stayed 7 nights in Feb 2026
Verified

8/10 Good

Susan Ann

Liked: Cleanliness
Yes
Stayed 11 nights in Feb 2026
Verified

10/10 Excellent

Seth Allen

Liked: Cleanliness, amenities, property conditions & facilities
Sandos Cancun was a 10/10 experience in all areas of the stay. Food was top notch, delicious & easy to access; lots of variety in styles of food each night &&& drinks at the bars were DELICIOUS, quick & refreshing! The room was always cleaned throughly, bed made, provided clean towels &&& the cleaning staff was very nice! The entertainment was EXCELLENT! The nightly shows & parties, the POOL PARTIES were our favorite! Everyone who worked at Sandos, from the gentleman who brought around pastries at St. Trop restaurant to the pool party host to DANIEL the best water aerobics instructor, everyone did their job so well & truly made our experience great! WE WILL GO BACK!
Stayed 7 nights in Feb 2026
Verified

8/10 Good

Katherine

Liked: Cleanliness, amenities, property conditions & facilities
Nice rooms clean, no seafood on menu, bit disappointed, main pools after 12 noon no sun cause of tall secrets building blocks all sun. Afternoon have to go to beach for sun. Other than that people great service great
Stayed 10 nights in Feb 2026
Verified

8/10 Good

Edgar

.
Stayed 5 nights in Feb 2026
Verified

8/10 Good

Amanda Lynn

Liked: Cleanliness, amenities, property conditions & facilities
Hotel Overall: Very nice small hotel. One elevator was a little fussy so sometimes there was a long wait for that. The staff were all very nice. We didn’t have an issue with any of them. Daniel, Karla, Juan, and Alex were all great out by the pool area. Daniel was our cabana server, and he was amazing. He took good care of us and in return we did the same for him. The only real complaint about the hotel in general would be the temperature. In the restaurants it was hot. Humid and hot to the point we were sweating some of the time. When I come inside from being in the sun all day I’d like it to be cool inside so I can have a break from the heat. It seemed as though it was broken in the whole hotel or just on very low because even the elevators, hallways, etc. were warm. We did enough our stay. It was a nice hotel. Food: Buffet was hit or miss as they usually are. Some days better than others. The breakfast was probably the best part of it. We were disappointed that they didn’t have a big taco station daily with pico, guacamole, and chips. We would have liked to have had that on a daily basis. The outside #2 building with the menu options for breakfast/lunch was great. The fire baked pizzas were also really good but sometimes lacked topping options like mushrooms or onions. Basic stuff you would think they’d have. Not a big deal though. Their specialty restaurants were great. The best one being the Chinese one. It’s hard to get reservations for it though so book early.
Stayed 7 nights in Feb 2026
Verified

8/10 Good

Anna

Liked: Cleanliness, amenities, property conditions & facilities
The food there was a eight out of 10. The hotel was kept very clean. Enjoyed our stay. I feel that the pools need to be redone. Otherwise staff was exceptionally wonderful.
Stayed 6 nights in Feb 2026