Search Capsule Hotels in Cancun South

"We didn't use."

"Good place"

"Very clean! all the staff are super nice. the food and drinks were amazing on this resort "

"When the hotel staff ask you to attend a sales presentation for their “Infinity luxury travel club” say no and run. A free 30 minute massage or small discount on an excursion is not worth the stress they will put you through. "

"Everything was nice here."

"The jr ocean suite was big, clean and gave a direct view of the ocean. The staff was amazon from the porters to the receptions. All were welcoming and vey friendly. The Bartender David was amazing. By the 2nd day he knew everyone choice of drink and names. He also makes great taste tester and had me coming back for a Bahamas mama "

"Hotel is very clean, the room was nice and clean. The food was good. The staff is very nice, specially in the buffet Guadalupe, Michelle and Eilan. I only gave it 4 stars because it needs umbrellas on the beach (there is not even one) and if you want something to drink while at the beach you have to go get it yourself. "

"Overall, an amazing resort. The staff are so friendly, the resort is very clean, and rooms were updated and comfortable. The pools and the beach were also beautiful. The food was pretty good (breakfast was excellent). There were a couple dinners that were okay. Overall, we loved it and would return back. "

"We recently stayed at Royalton Riviera Cancun and feel obligated to share our experience so other travelers can make an informed decision. The resort looks beautiful, but the service consistently ruined what should have been a relaxing vacation. On multiple occasions at different bars, we politely ordered drinks and were bluntly told “no” with no explanation or alternative offered. Staff would simply walk away and serve the next person, leaving us waiting just to order something else. It felt dismissive and unwelcoming. The biggest disappointment was the Mayan Cave dinner ($70 per person). Two people in our group are vegetarian and none of us eat beef. When we arrived, the fixed menu only offered surf and turf with no vegetarian options. We were told we should have notified them beforehand, though no one informed us when booking. We were promised accommodations, but instead received plain leafy greens called a “salad,” and were told the rest of our appetizers would not be served. After pushing back, only two appetizer plates were brought for eight adults to share. Vegetarians received a basic veggie patty, while the rest of us got salmon, while other tables received lobster and steak. Several courses listed on the menu never arrived. Buffet stations were frequently empty, sometimes the entire time we were there, and staff often appeared annoyed when guests waited for refills. Management listened but promised follow-ups never happened."