Find hotels in Castle Hayne, NC from 1.897.755 ₫

"It "

"Overbooked the room we requested since we have kids we needed two beds . Once we got to our room we had to use the pullout sofa that they also failed to provide the bedding for . No WiFi . Didn’t mention the pool was shutdown due to resurfacing which is a long period so it should’ve been noted in the booking . "

"When we arrived, the front desk informed us that because our booking was made through Expedia, they had not yet received payment and could not check us in. We were asked to wait, and after about 20 minutes, the same staff member contacted a manager. The manager then advised them to proceed with check-in and handle the Expedia payment on the back end. By the time we were finally checked in, we had already been waiting over 20 minutes. Unfortunately, we were in town for a wedding and ended up being late because of this delay. This was especially frustrating given that the reservation was prepaid. I do appreciate the manager stepping in to resolve the issue, but the initial experience at check-in was disappointing. Because of this, I would not choose to book here again and would not recommend it."

"Beach view and location were great and front desk lady helping us was really nice. Unfortunately the conditions of the room were very sub par, especially for 350 a night. The room was very outdated. The night stand had some sort of brown stain on the top and a giant red stain all the way down the night stand, extending to the mattress cover and floor. the TV stand was torn up and looked like something had chewed up the wood. the ceiling was peeling in the bathroom. There was a stain on the dining room table and on the bathroom counter top. the bulb in the bedroom lamp didn't work. the latch on the balcony door didn't work. The wall in the bedroom was a giant mirror wall that had rust stains underneath. All-in-all, not a very nice room for the rates. We were offered the ability to move rooms, but a member of my party had food poisoning and did not want the hassle. They said they were not able to compensate anything since we booked 3rd party and not directly through the site. They tried to make things better by offering a food voucher which helped. The staff were great and definitely want to help, but the conditions of the room we stayed in were simply unacceptable. "

"room was pretty dirty but staff and breakfast was nice."

"Clean rooms. Friendly staff. Nice pool. Plentiful parking"

"The room was clean, however there were 3 scent plug-ins in a double room that were absolutely overwhelming. We had to unplug them and open the doors to air out the room before we could settle in. There was also an issue with the shower, the water kept pulsing on an off (ran normally for about 20 seconds, fizzled out and stopped for 5-10 seconds, came back on again with a few seconds of ice cold water before getting hot again). It's a cute family friendly place, they do allow pets in some rooms but we got a pet free room and saw no evidence of there having been animals. The balconies have many patio tables which I loved, you can sit outside and listen to the band next door. Staff was incredibly friendly even though there were a few rude guests while I was waiting to check-in but the woman at the desk maintained professionalism while helping them. Definitely hit up The Vault across the street for your morning coffee!"

"From the front desk, with Michaela, who went above and beyond to make us feel so welcomed, to Ethan who waited on me at the rooftop bar, to Stephanie, who cared for us for any amenities needed. Patrick the manager, who should be congratulated on leading such a wonderful hotel with his amazing staff. I have never felt so important with the staff who took care of our party."

"Easy and very centrally located "