Search Hotels Near Cerro Pico Alto, San José

"The staff was rude, entitled and disrespectful. The service at the restaurant was awful (with the sole exception of one waiter.) Alonso from the front desk was very disrespectful and their pickup staff mixed up our reservation for transportation and left us waiting for them in the middle of the night at the airport."

"Great location. Lots of places to eat "

"Great location "

"Room had cockroaches and mold in the shower. Hard to overlook those two issues. Almost booked a different hotel, but wife convinced me to stick it out. They had a cappuccino machine in the room which was not plugged in and no outlet that I could find, I had to move it to the bathroom to plug it in. Very odd to have amenities with no outlet. Most of the staff was not super friendly, but that could be a general distaste for US travelers right now. Pool looked nice but we did not use it."

"Not for vegans"

"We stayed 2 nights, and for the most part it was good. The woman who checked us in was friendly and helpful. We stayed in the Family Studio Suite, which was very nice, but required going down 75 steps (yes, I counted...), which was hard since I have problems with my knees. The only other down side was that the hot water was sporatic, which I sort of expected after reading other reviews. There WAS hot water to shower several different times, but several other times there was not. I don't know what the issue was. Other than that, we enjoyed our stay and the view was amazing."

"The breakfast was not the best, it was very repetitive and limited. Some of the staff at the front desk were not the friendliest and not willing to help us. For example booking a tour, instead of helping us figure out how to book it the lady at the front desk simply handed us a pamphlet without saying a word to us. Our microwave did not work the whole time and on our final night when we came back from being out all day, all our towels were gone so we had to use a small hand towel for our showers. In addition they kept running out of beach towels whenever we wanted to go to the pool. There is no room service and or dining options besides breakfast, so you will have to either Uber Eats or walk down the road for lunch and or dinner. "

"Nice hotel, nice clean room. Very nice and comfortable bed. Nice location next to a mall. "

"Very much enjoyed our stay! "