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"What a great hotel! The breakfast was the best I ever had at a hotel. They were very friendly and helpful. If I ever return to Puno, I will for sure be staying here again. What a beautiful place. "

"Beautiful large rooms, hot showers, great location. The breakfast was large and delicious. The staff were friendly and helpful. "

"Staff were very nice. Packed us breakfast to go as we needed to leave early."

"Nice clean hotel, located very close to Plaza d’Armas. All the staff members are very nice, helpful and friendly except for one lady with glasses, who works the reception in the evening. She was rude, always on her phone and acted like we were disturbing her. She even told me not to get was from the dining area even if the other receptionist in the morning said I could help myself. Other than this employee the others were so helpful. They even made me a breakfast box to go as I had to leave on an early morning excursion at 5:00 am. "

"Location is great and staff were very helpful."

"Nothing fancy, but nothing in this town is. Clean, comfortable room. Service was excellent, although very annoying that front desk called us at 9:20 to tell us breakfast was ending at 10, and we were planning to skip it to sleep in! Two-minute walk to main plaza and street with lots of restaurants. Minimal breakfast buffet. No fridge. Would absolutely stay here again."

"The staff was very friendly and helpful. They were able to arrange for laundry and airport transportation. The hot water is great, but not always available (depends on usage). The rooms were very clean as well. "

"Great location "

"we got a room with no windows, which we think are not OK"