8/10 - Tốt
Jazlin
Đi cùng gia đình
26/08/2025
Thích: Tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I enjoyed everything other than the fact that I had to clean both bathroom tubs because when I came, it was dirty. There were no cleaning products on site and the housekeeper came the next morning and told me she had cleaned the bathroom, but I showed her pictures that showed otherwise. She then offered to bleach it for me and I accepted because I had to use dish soap to clean the tubs. Another thing they need to do better with is communication and not having people jump through hoops to understand what the wristbands are for. My four year-old thought it was something he could keep but it turns out it was for the pools. This information was found by me on checkout day when I was already three hours away from the property so in good faith, I contacted the company and they told me to mail it with a tracking number. Apparently they consider this an access item but the check out information and detail details that were sent to me regarding the property does not say that the wristbands were considered access items. It only states the fobs were. So my feedback is do better with signage. The same way you guys have signs for the valet trash you should have signs above the key rack that states the wristbands are for the amenities and not to keep. We just thought they were used for advertisement. Don’t get caught up paying a large fee for a silicone bracelet.
Jazlin
Lưu trú 3 đêm vào Tháng 8, 2025