2/10 - Tồi
JENNIFER, VICTORIA
Đi cùng thú cưng, Đi cùng gia đình
23/11/2025
Không thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I recently stayed at this hotel in Chilliwack and, unfortunately, my experience was overwhelmingly negative. It started in my first room (502), where one of the lamps broke the moment we touched it, the AC began ticking loudly, and the shower water came out brown at first with almost no water pressure. We also couldn’t get the AC to stop running, so we requested a room change.
Instead of assisting with the move, we were told to come down to the lobby to pick up a new key and move all of our belongings ourselves. When we arrived in the second room (414), there were dead ladybugs on the floor — and I later found one in my bed that I must have slept on through the night. It was definitely not there when I first pulled the covers back, so it must have still been alive earlier.
The noise in the hallway near room 502 was constant, with kids running up and down the hall. Calling the front desk took multiple tries because no one answered for a long time. To make things worse, the lobby was full of construction — something we were not informed about before booking — and we were woken up at 1 a.m. by drilling as part of that same construction.
I do want to emphasize that the front desk staff themselves were wonderful and did the best they could under the circumstances. However, the overall stay was extremely disappointing, uncomfortable, and far from restful. For the price and the brand, I expected much better.
JENNIFER
Lưu trú 2 đêm vào Tháng 11, 2025
