Property entrance

Reviews of Comfort Inn & Suites West Chester - North Cincinnati

2.5 out of 5
Comfort Inn & Suites West Chester - North Cincinnati
5944 West Chester Rd, West Chester, OH

Reviews

8.2

Very good

Rating 10 - Excellent. 263 out of 577 reviews
Rating 8 - Good. 176 out of 577 reviews
Rating 6 - Okay. 74 out of 577 reviews
Rating 4 - Poor. 35 out of 577 reviews
Rating 2 - Terrible. 29 out of 577 reviews

8.2/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Jamie

Travelled with family
Liked: Cleanliness, amenities
It was very affordable and close to the venue so that was for 4 days. Thanks
Stayed 3 nights in Jul 2025

2/10 Terrible

Juan

Stayed 1 night in Jun 2025

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The front desk clerk was very nice.
Stayed 1 night in Jun 2025

8/10 Good

Tyler Steven

Travelled with family
Liked: Cleanliness
Elevator could use some maintenance, but overall, good experience. Breakfast was on point the entire stay.
Stayed 3 nights in Jun 2025

6/10 Okay

Deanna

Stayed 2 nights in Jun 2025

4/10 Poor

Mervin

Disliked: Cleanliness, staff & service
Stayed 1 night in Jun 2025

2/10 Terrible

Elizabeth

Disliked: Cleanliness, property conditions & facilities
Insanely priced room for condition of hotel. Dingy, stained, and unacceptable appearance
Stayed 1 night in May 2025

2/10 Terrible

Joshua

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was dirty and when brought to attention management blew it off!
Stayed 1 night in May 2025

10/10 Excellent

Evan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Other than the renovations being done, very good stay. No noise. Just lots of stuff being done, will be great when finished
Stayed 2 nights in May 2025

8/10 Good

Tracy

Stayed 2 nights in May 2025

6/10 Okay

T, Louisville

Stayed 2 nights in May 2025

6/10 Okay

Claude

Travelled with family
Was not a good stay
Stayed 2 nights in May 2025

4/10 Poor

Michael, Minford

Disliked: Property conditions & facilities
Stayed 1 night in May 2025

6/10 Okay

Michael, Minford

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Hotel has a lot of age for the price. Nearby hotels are newer for relatively same price.
Stayed 1 night in May 2025

2/10 Terrible

Sam

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They should tell you before you book that the hotel is under construction. There is a weird smell throughout the hotel and a stale smoke (musky) smell in our room. The hotel seems is outdated. The bathroom looked to be updsted. If you look around the area you will see nice hotels and very updated. I usually stay in choice hotels but I think I am going to Marriott.
Stayed 1 night in May 2025

8/10 Good

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
We stayed on third floor...room was renovated and nice. Hallway and elevator where pretty worn out but fine. Would stay again.
Stayed 1 night in May 2025

8/10 Good

Jennifer

Stayed 2 nights in Apr 2025

6/10 Okay

Rebekah

Disliked: Cleanliness, property conditions & facilities

Would not stay her

Pool was closed, under construction. Very run down inside, carpet looked to be 20 years old or so.
Stayed 2 nights in Apr 2025

4/10 Poor

Tyrone

Travelled with family
Disliked: Staff & service, property conditions & facilities

2 stars

Room Service was offered but never actually received. I requested room to be cleaned (or at least beds made up). That wasn’t done because there wasn’t enough staff. Also, stingy with towel service. Didn’t get another shower mat…Had to step out on bare floor… However, the breakfast was good.
Stayed 3 nights in Apr 2025

6/10 Okay

Jennifer

Travelled with family
Liked: Staff & service, room comfort
Stayed 1 night in Apr 2025

4/10 Poor

stephen

Disliked: Cleanliness, property conditions & facilities
Property, in general, was very nice. Paid quite a bit on upcharge because of soccer tournament in town. Not really a price I would pay, but had few options. Unfortunately, went to take shower in morning and found dirty towels with blood on them in the shower. Really unacceptable. Would have complained at desk, but nobody to be found there.
Stayed 1 night in Apr 2025

10/10 Excellent

Kent

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Apr 2025

2/10 Terrible

Mohammad

Liked: Cleanliness, staff & service, property conditions & facilities
Back pain from beds
Stayed 1 night in Dec 2024

8/10 Good

abby

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

No pool! Even though it said pool!

This is the second time we booked with hotels.com and the hotel say it has a pool but then we arrive and the pool isnt working.. !!!!
Stayed 1 night in Apr 2025

8/10 Good

Dorothy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

March 15, 2025 visit

The gentleman at the front desk apologized that the room we had reserved wasn't available (King/handicapped). I told him we didn't need handicapped. He was able to give us a King suite. However, this morning when my husband went to shower, there was no shower curtain and no ability to even take a shower, so that was disappointing. The bed was extremely comfortable and there was a nice sized TV. There is 24 hour coffee/tea/juice which was nice. The breakfast was very good, and the woman who took care of the breakfast service was so friendly. I thought she was the sweetest person I've ever encountered in that position. Overall, it was a good stay. It would have been great if we had a working shower.
Stayed 1 night in Mar 2025

10/10 Excellent

Clenord

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

6/10 Okay

Jordan

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Ursula

Liked: Cleanliness, staff & service
Friendly staff, clean rooms. Some construction in the building.
Stayed 1 night in Feb 2025

8/10 Good

Angela

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only 4 stars due to renovation happening at the time and bad weather. I feel these factors put a damper on everything. Great breakfast!
Stayed 1 night in Feb 2025

2/10 Terrible

mark

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

“What a mess!

Terrible Toilet not working Room not clean Refrigerator smelled of mold and mildew
Stayed 2 nights in Feb 2025

6/10 Okay

Amy

Unfortunately I had to forfeit my reservation due to my husband getting very ill a day before and it was too late to cancel, so i had to pay for a room we didn't use. Maybe next time...
Stayed 1 night in Feb 2025

10/10 Excellent

Diane L, Kenvil

Stayed 3 nights in Dec 2024

6/10 Okay

Thomas

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Jan 2025

10/10 Excellent

Lendy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 3 nights in Jan 2025

10/10 Excellent

Kevin

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

Clenord

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

Edward

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet yet in a walkable business area
Stayed 1 night in Dec 2024

10/10 Excellent

Marcos L

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Dec 2024

10/10 Excellent

Matthew

Stayed 1 night in Aug 2024

10/10 Excellent

Hannah

Stayed 1 night in Oct 2024

10/10 Excellent

Ashley

Stayed 1 night in Jul 2024

8/10 Good

Gale

Liked: Cleanliness, staff & service, room comfort

Date night

The hotel is clean and comfortable but neefs updates. Staff is friendly and helpful.
Stayed 1 night in Oct 2024

8/10 Good

Raymond

Stayed 1 night in Jun 2024

10/10 Excellent

Gabriela

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 2 nights in Oct 2024

6/10 Okay

Eisha

Stayed 1 night in Sep 2024

10/10 Excellent

Hannah

Travelled with group
Liked: Cleanliness, staff & service
Clean
Stayed 1 night in Sep 2024

8/10 Good

Willie

Stayed 1 night in Sep 2024

10/10 Excellent

Janell

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed was comfy and loved the jetted tub and size of the suite
Stayed 1 night in Sep 2024

8/10 Good

Lakecia

Travelled with partner
Liked: Cleanliness, staff & service
Clean upon entering
Stayed 1 night in Sep 2024

8/10 Good

Ider

Disliked: Cleanliness, staff & service
Nada
Stayed 3 nights in Aug 2024