Search Hotels in Cinco Ranch North Lake Village, Houston

"The room was clean, the mattress was incredible, the staff is very kind and it’s near several places we want to visit. "

"Clean rooms and good ambiance in the bars"

"I was treated very poorly "

"Unfortunately the elevator and hallway was littered with trash and towels left outside the room. Breakfast wasn’t restocked timely and morning staff not helpful in stocking the food. "

"The lobby was beautiful. Flooring was difficult to move luggage. Rooms were very dated in the 80's fashion. Linens were wonderful. Koi ponds were a big hit with the families."

"The room is very outdated and plumbing is terrible as our room sink and shower was clogged. The good thing was plenty of outlets but our lamp had stains on it. The carpeting looks like it is from the 80s. We told the front desk about our room and every staff member was super sweet but it worked for one day and then was back clogged. The bar does not open until 3 daily which is insane for individuals on vacation. On the menu it states Frozen Margaritas however they do not have it before 3 the staff only made it because they could not give me a refund because I already paid on the app. The pizza also tastes terrible. The cleaning staff and front desk staff are excellent but the hotel is just not well kept."

"The manager and front desk staff were all very nice and helpful. The room itself and the free breakfast were both great as well! The bartender, however, was inappropriate and unprofessional to a coworker (not working in the bar) as well as to other guests waiting to order. Instead of attending to the customers (there was no one in the bar area with a drink in hand on 3 different occasions), he continued his obnoxious behavior for quite a while so my husband & I sat there in disbelief patiently waiting but ended up leaving. We grabbed a drink elsewhere, which was very disappointing because the main reason that we picked this property was because we enjoy having a drink in the evening, so we were looking forward to the bar amenities. This might seem frivolous, but we had even called the property before booking our room to confirm the bar would be open and their service hours. "

"Yes "

"The hotel was clean and the parking area was secure. "