Search Hotels Near Cinemark Durbin Park, Jacksonville

"Jacksonville is so spread out. This hotel is a good location for access to amenities on the south side down - from the beaches to Mandarin."

"Staff was great."

"Ok"

"I rarely leave negative reviews, but this experience was frustrating from start to finish. Four days after I checked out, the hotel charged me for my room a second time, plus an additional random charge on top of the room cost and the incidental hold that was already expected. What made this even worse was the complete lack of answers or accountability. I spoke with two managers, a front desk employee, and eventually the General Manager, and not a single person could explain why these charges appeared. Instead, I was repeatedly told the money was “just being held,” despite the fact that the funds had already been removed from my bank account. The most disappointing part was the interaction with the General Manager. Rather than taking the issue seriously or attempting to resolve it, he was condescending and sarcastic. He even suggested I contact my bank because apparently the bank had somehow “randomly charged” me to give the hotel money, which made absolutely no sense and felt dismissive and insulting. Mistakes can happen, but how a hotel handles those mistakes matters. I would have appreciated transparency, professionalism, and someone actually taking ownership of the issue. Instead, I was treated like my concerns were an inconvenience. Based on this experience, I would not stay here again or recommend this hotel to others."

"Room was clean, kitchen was stocked, we had everything we needed without having to disturb staff or be disturbed. We came over Mother’s Day weekend and it was very chaotic. The lobby had a disgruntled customer who came in early to get her room key and had to wait four hours until check in. She made a scene and was very loud complaining about how she wasn’t being catered to fast enough. Jenna assisted me during check in and was balancing the lobby full of other customers the disgruntled customer and me. She was friendly, worked efficiently and tried hard to accommodate the complaint while checking me in. She did a great job. Check out was easy and quiet due to our check out time."

"I'm sure this place has been great - but it's seen better days now. My floor in my room was soaking wet - they moved me to another room. Everything is just tired now. Too bad for such a great facility."

"great stay grits were bad"

"Great room and a comfortable clean bed"

"Great stay, friendly stagf"