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Hacienda Real del Carmen

2.5 star property

Choose dates to view prices

Hacienda Real del Carmen provides a peaceful retreat featuring authentic Mexican cuisine at Los Vitrales restaurant. Visitors can connect with WiFi, cool off in the outdoor pool, browse the gift shop, and take advantage of express check-out service.

Reviews

6.6 out of 10

Popular amenities

  • Free airport shuttle
  • Pool
  • Pet-friendly
  • Parking included
  • Free WiFi
  • Restaurant

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Suite, 1 King Bed, Non Smoking, Jetted Tub

Room

Suite, 1 King Bed, Non Smoking, Jetted Tub

Highlights

Jetted bath
  • Sleeps 6
  • 1 King Bed

Standard Room, 1 King Bed, Non Smoking

Highlights

Hairdryer
Iron/ironing board
  • Sleeps 2
  • 1 King Bed

Suite, 1 King Bed, Non Smoking, Bathtub

Highlights

Hairdryer
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Room

Standard Room, 1 King Bed, Accessible, Non Smoking

Highlights

Hairdryer
Iron/ironing board
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Non Smoking

Standard Room, 2 Double Beds, Non Smoking | Bathroom

Standard Room, 2 Double Beds, Non Smoking

Highlights

Hairdryer
Iron/ironing board
  • Sleeps 3
  • 2 Double Beds
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About the area

Map
Calle 31 No. 106 - Col. Benito Juarez, Ciudad Del Carmen, CAM, 24180

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free return airport shuttle
  • Free self parking on site

Food and drink

  • A restaurant

Restaurants on site

  • Los Vitrales

Things to do

  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • Gift shop/newsstand
  • Hair salon

Business services

  • Business centre
  • Conference centre

More

  • 6 floors
  • Ballroom
  • Banquet hall
  • Built in 2000
  • Reception hall

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Towels provided

More

  • Phone

Important information

Property is also known as

Hacienda Real Ciudad Del Carmen
Hacienda Real Carmen Hotel Ciudad Del Carmen
Hotel Hacienda Real Ciudad Del Carmen
Hacienda Real Carmen Hotel
Hacienda Real Carmen Ciudad Del Carmen
Hacienda Real Carmen Ciudad l
Hacienda Real del Carmen Hotel
Hacienda Real del Carmen Ciudad Del Carmen
Hacienda Real del Carmen Hotel Ciudad Del Carmen

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Reviews

Hacienda Real del Carmen Reviews

6.6

6.8

Cleanliness

8.2

Location

6.8

Staff & service

6.8

Property conditions & facilities
Rating 10 - Excellent. 3 out of 17 reviews
Rating 8 - Good. 5 out of 17 reviews
Rating 6 - Okay. 5 out of 17 reviews
Rating 4 - Poor. 1 out of 17 reviews
Rating 2 - Terrible. 3 out of 17 reviews

Reviews

2/10 Terrible

Ubaldo

Disliked: Staff & service, property conditions & facilities
No respetaron mi reservación y tuve que pagar en efectivo, espero y no me carguen mi reservación al banco y también espero que tomen cartas en el asunto ya que no es confiable como otros hoteles
Stayed 2 nights in Jun 2018

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Nos dieron una habitación con olor insoportable de humedad. Nos quisieron cambiar a otra y no tenía aire acondicionado, así que tuvimos que dormir en la primera con el olor horrible. Hasta la ropa y el pelo nos olía a humedad.
Stayed 1 night in Jun 2018

6/10 Okay

Alvaro, Houston

Liked: Cleanliness, staff & service

Bed condition

All good until I went to bed. Th mattres was old and uncomfortable.
Stayed 1 night in Sep 2017

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort

Confortable Hotel

The hotel was in very good condition, the gym and pool area were also very good. The people that works there were very friendly.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

buen hotel para un viaje rapido

excelente servicio en un hotel sorpresivamente comodo.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

cómodo, y cercas de la universidad y del centro

al llegar al hotel fue fácil el registro, debido a que ya estaba la reservación, de ahí nos dieron una habitación muy accesible, y cómoda, lo que si le falto a la habitación fue un sillón porque solo había una silla y nosotros eramos varias personas. También el restaurante, es cómodo y con buen servicio, aunque solo que teníamos que pedir a la carta, no había bufete.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

excellent staff

The hotel has a very nice environment with good service.

4/10 Poor

Petrolero, Cd del carmen

Disliked: Cleanliness, property conditions & facilities

Había cucarachas en la habitación. Y baño

Muy desagradable

2/10 Terrible

Daniel, Mexico

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

No vayas

Pésima atención en recepción

8/10 Good

Juan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Buena ubicación y bella alberca

Estancia agradable, cene ahí, nada de gente en el restaurante, sabor regular, la alberca bella y limpia, al igual que la habitación

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service

Falta de Higiene en general

La ubicacion de l hotel buena ,los alimentos de regular a mala la preparacion y presentacion, ademas de muy caros los precios, las toallas del baño estan viejas y percudidas se ven grises y gastadas no te da confianza usarlas, el personal no tiene preparacion ni vocacion para entender que el huesped es lo primero,el bar esta muy descuidado y sucio, el gimnacio esta muy sucio, en condiciones aceptables pero se nota que no lo limpian desde hace meses se encuentra muy sucio, no existe un gerente responsable, el personal hace cada quien lo que le da la gana , me toco ver que no hacen caso, y no tienen disposicion si al huesped se le ofreco algo , hacen mala cara , sinceramente no lo recomiendo, esta ademas muy caro para un pobre servicio esta arriba de 100USD la noche.

6/10 Okay

Verified traveller

Liked: Property conditions & facilities
Disliked: Room comfort
Buena ubicación. alberca excelente, no acepten la habitación 202 frente a los elevadores y todas las que dan a la calle no puedes dormir

10/10 Excellent

Angel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente atención y servicio

Muy buena. El hotel está muy bien ubicado y está a pocas cuadras de la oficina.

10/10 Excellent

Mario, Miami, FL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best Hotel in town

Overall the stay experience was good, the hotel was quiet, the rooms large and clean and the staff was pleasent. The hotel is located near the airport on this small city. It has a large grocery mega store across the street with small restaurants and shops. The hotel has a rent-a-car desk open from 8:00am until 7:00pm. Also the hotel's restaurant has convenient hours for brakfast, lunch and dinner.

6/10 Okay

Verified traveller

Stayed 1 night in Nov 2018

8/10 Good

Verified traveller

Liked: Staff & service

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities