6/10 - Được
Jasmine
Đi cùng gia đình, Khách đi công tác
25/08/2025
Thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Không thích: Sạch sẽ
The property itself is grand in size, elegant and classy. However, the housekeeping was extremely poor even after being generously tipped. The housekeeper only made the beds and brought fresh towels each day. However, there was no new bar of soap, no new toilet paper, dirty floors, dirty tub, dirty bathroom trash, dirty toilet, no vacuuming done whatsoever (and a pretzel or two was already on the floor from a previous guest), and really no cleaning of any sort in our room over a 3-day stay. Luggage also was rummaged through while we were out, presumably by housekeeping. All the food was overpriced, especially the in-room dining options and Noshery market. $7-$9 for a bottle of water! $5 for a single Kind bar (and not the protein one)! $5 for a tea bag and hot water. It’s a bit of a robbery. The food at the hotel bars was just decent, but in room dining was downright nasty, especially the breakfast omelet. The best thing about the property was the location and the staff - the service and people working at the hotel were all top notch, friendly, helpful, and that was the saving grace. The beds were super comfy as well. The TV was modern.
Jasmine
Lưu trú 3 đêm vào Tháng 8, 2025
