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"Stayed overnight after a concert at the Hydro. While the room was spacious and the location ideal, the service fell short. The fire alarm went off at 12.30am with no information from staff about what was happening. After several minutes it stopped, but the disruption made it difficult to get back to sleep. What frustrated me most was the checkout experience. I wasn’t given any apology or explanation, yet I heard other guests being offered both apologies and generous discounts for the inconvenience. This inconsistent approach to customer service was really disappointing. "

"Great central location and nicely done hotel"

"Great staff. Good location "

"Lovely hotel. Great breakfast. So close to city centre."

"Clean rooms with nice touches - nice sitting area and bar area in the lobby"

"Clean, modern room and friendly staff."

"Great rooms and lovely breakfast and very helpful staff will be back again "

"shops nearby and coffee shops. "

"Room was clean, but a little old feeling. The staff was great, there was an issue with the key cards when I arrived (they weren't working) , but the staff were vigilant in making sure that they were available to escort me to my room and let me in with the master key. Thankfully that only happened the first evening I was there. It also appeared that only one of the elevators was working. Despite being on a "high floor" (the 5th) the noise from the street could still be heard, which didn't bother me, but I could see how someone expecting quiet could be bothered by it. Overall a good stay, the hotel is located near shops, restaurants, and the Buchanan bus terminal. "