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"Perfect for the NEC and decent leisure facilities and bar. It does feel a little dated but importantly was clean with great staff"

"Shopping ok lots of food "

"Great location "

"Room wasn’t dark enough for a good nights sleep as emergency lighting. No room service menu available. Breakfast was poor as buffet style with limited selection. Drink choice was poor as coffee from a machine tastes horrible. It’s a shame you couldn’t offer a healthier cookie without the rapeseed oil ingredients! You also need some bins outside or in reception. Also not keen on the red decor in the room, doesn’t seem relaxing. Bottle of water in fridge couldn’t be opened. If you’re going to supply a fridge, why not supply fresh milk instead of UHT? "

"Was really close to train station and public transport. There was a few shops near by. Very convenient. "

"Bar staff really not helpful or happy in their job "

"Good stay but bed in room 412 was very noisy when turning over. Clean room so no complaints with that."

"Parking was off site and for big cars it was very tight. "

"Stayed for Crufts, 4th/6th March. Returned first day from Arena at 3.45 pm and room had not been serviced. Tried to phone Reception to find out phone did not work! Had to go to Reception, told fresh towels would be sent within minutes. ONE HOUR later, returned to Reception to ask for Duty Manager. Young man seemed blinkered as to the problem. Deputy Housekeeper on the ball and very apologetic."