2/10 - Tồi
Gana
01/12/2025
Không thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Our room was not clean and along our stay we would find things as if the room was being worked on wires debre as if things had been sanded and left as is as well as hair. We complained. I burned a sandlewood scented candle that was left at all times in the bathroom as a courtesy during a BM. The manager says well there was cigarette smoke. Wrong because I haven’t smoked tobacco since 15 and I’m almost 50. Videos would clearly show where we went each time “outside” on grounds! She then went to say about a no open flame! It’s stated all over the place about a smoke free facility but nothing about a candle or what scent of candle to burn. So why would I picka room right next to front desk on the first floor to smoke in the room? Please! She says she makes the decision and will not refund it and there was no one above her and hung up! I am insulted. I also asked her was the room suppose to be rented with obvious repair work having been done but not cleaned up. I texted the co dictions as well during our stay. Someone showed up @10 to clean when we check out @12. Bathroom right there burning the candle but he didn’t say anything. This was my first time
Being accused of anything such as this from hotels to air bnb and if a candle can’t be burned then it should be stated!
Gana
Lưu trú 2 đêm vào Tháng 11, 2025