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"We recently stayed one week at this hotel and were disappointed with the experience. First of all, it is clearly not a five-star hotel as it is listed on travel websites. The reception was cold and lacking courtesy. We were asked to leave our luggage in the lobby so it could be brought up to our room. After 45 minutes, we had to go back downstairs because the luggage had still not been delivered, and we were told that the staff were very busy. Cleanliness leaves much to be desired. The room we paid for had a sea view, but the windows were very dirty. In addition, on the beach in front of the hotel there is a large construction site, and from the window we could see two cranes obstructing the view. The carpet in the hallways is old and dirty, and the exterior elevator has very dirty windows. The terrace on the 15th floor is completely closed and under construction. Breakfast is very limited and far from what one would expect from a five-star hotel. We would certainly not return to this hotel and would recommend avoiding it."

"Amazing. William from The Preferred Club Pool took amazing care of me and my group. Ten out of ten! Five stars. Amazing property and all the staff were so kind. Food was delicious. "

"The rooftop was an amazing time with great bartenders, especially Roger who was excellent!! "

"Staff is great! Super kind and "

"Excelente servicio, las instalaciones son muy limpias y agradables. La comida muy buena, áreas muy limpias igual q las piscinas son muy limpias. "

"Great Property and Services "

"The room was beyond expectations. Well designed and beautifully decorated. Highly recommended. "

"They serve the same crap every day. Also they serve hot dogs chopped up that are disgusting. There way too many people and the servers are not customer service friendly. DO NOT EAT OR STAY HERE AMERICANS! "

"Great experience!!!! Our check in was a little late(10pm), but it was nice and smooth. Location was perfect, the roof top amazing, with a nice pool and jacuzzi, decoration so beautiful with a nice Bar so you can buy drinks, cocktails and snacks. Our apartment had a beautiful ocean view, with balcony, big bedrooms and bathrooms. Highly recommend!!!!"