"I stayed here for my birthday with a large group. The property is aesthetically pleasing, and I appreciated the variety of room layouts my junior suite ocean view was a highlight. A few staff members (Julianna, Andrew) were great.
Upon arrival, reception was not very welcoming, possibly due to our group size. After we provided feedback, the front desk became much friendlier, which I appreciated.
My biggest concern was the clear disparity in service. My group, who identifies as African American, consistently experienced long wait times and had to repeatedly request basic items (towels, drinks, food) at the pool/bar. In contrast, Caucasian/European guests received immediate attentive service without needing to ask multiple times. This pattern occurred across multiple days and felt discriminatory and unacceptable.
The birthday experience was also disappointing. Decorations arranged as a surprise were not set up as expected. Later, the hotel redid the decor, stating the original was not up to standard leading us to believe it was being corrected. However, I was ultimately charged twice. When addressed, the response lacked accountability or flexibility, which overshadowed a special occasion.
There were also billing discrepancies across my group at checkout, so review charges carefully.
Overall, while the property looks nice, the experience felt transactional rather than guest-centered. Most concerning was the inequitable treatment, which needs serious attention."
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