2/10 - Tồi
mateus
05/02/2026
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ
I am writing to formally express my complete dissatisfaction with my stay at your hotel, which was without any doubt one of the worst experiences I have ever had.
The room conditions were absolutely unacceptable. The place was extremely dirty, unsanitary, and completely different from what was advertised. The floor was so filthy that it was impossible to feel comfortable staying in the room. The bed linens were visibly dirty, clearly indicating that they had not been properly cleaned or changed.
In addition, there was no hot water, the toilet did not even have a proper seat, and no solution was offered despite these issues being reported. The lack of any response or effective action regarding the absence of hot water was particularly disappointing.
To make matters worse, the room was extremely noisy throughout the entire night, making it impossible to rest. Nothing about this stay matched what was offered in the listing or shown in the photos.
Although I acknowledge that the staff were polite, this does not compensate for the overall state of neglect and lack of hygiene of the hotel, which is completely unacceptable.
This experience was shocking and far below any reasonable standard of accommodation. I expect this complaint to be taken seriously.
mateus
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