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"Very lovely room with plenty of space and a great view of Kumamoto. Lots of amenities provided in the room, which was well-furnished. Breakfast was delicious, with a large selection of both Japanese-style and Western-style foods, as well as Kumamoto specialties. Staff were polite and helpful and able to communicate effectively despite a language barrier. Property was beautiful, with a lot of fresh flowers, foliage, and rooftop terrace. Additional services include laundry, gym, resting/wellness area with microwave and coffee machine, onsen, and self-service luggage storage. The hotel is in a very convenient location, attached to Kumamoto station. We would stay here again and recommend it to all."

"Great stay and well maintained rooms. Close to downtown and easily accessible."

"Clean and big enough room. Close to attractions, transport and restaurants. Staff were friendly. We got the only ground floor room which was not ideal. Noise from other guests in the lobby were noticeable. Parking was very limited and we couldn't get free parking in the end but needed to park somewhere nearby, the parking fee was not expensive however."

"Good location and staff is kindly helping"

"Helpful arranging tour. Good vale happy hour. "

"Dirty and bad smelling room Auto on/off lights look terrible and scary Shower head can't be turned towards the wall side，water moves to outside and make full of water on the washroom Toilet paper side was not cleaned at all with full of dust"

"Clean, big, comfortable room. Hotel is just next to shopping Center. Parking is nearby too "

"The service here is so good and thoughtful, I cannot emphasize how impressed we were. The staff helped us store our baggage before check in and figure out how to get the baggage to the train station. We were provided a variety of complimentary gifts, and a map of the surrounding area. The room was spacious and clean, and the private baths were a wonderful experience. I’d definitely recommend this hotel to others traveling in this area."

"Great stay. With daily cleaning and changing of towels. Great free lounge facilities and lovely view of the castle Would definitely return"