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"Check in staff was great "

"Staff were very friendly and accommodating. "

"Excellent "

"Easy walk to BC Place and Yale town. We’ve stayed here several times and always find it excellent. Great access to all downtown Vancouver and the great dining. "

"SkyTrain noise a little frustrating but not too bad. shower set up is weird so they have to give you pictogram directions. nice enough "

"Clean room"

"Facility and staff are great, as is the breakfast BUT the in room entertainment = TV is a disaster. There is limited stations with numerous sports stations and no guidance as to what is on the stations. Have never experienced such a poor TV service. "

"Had a lovely gold level king room in the “old” side of the hotel….room was beautiful except it had a musty old smell to it. Not really unexpected since the hotel is very old but perhaps a little air freshener in the room would make it smell better? The gold level lounge was beyond beautiful and well tended to! All the staff were kind, helpful and accommodating- you couldn’t ask for better service and a more beautiful setting to relax and soak up this gorgeous hotel! I definitely will be back!! The spa was nice - could have a wee update in the spa lounge but still felt luxurious…..sadly one of the guests w me didn’t enjoy their new lavender cocoon treatment. They were in a couples room and had very different experiences - I would suggest practitioners pre-plan or practice to do the same things (turning/wrapping the blanket/explaining things etc) at the same time. One was “cocooned” in warm blankets and one only at the end and was cold for most of the 90min treatment. So for that price and experience - I would have expected top level treatments that they both loved. Thankfully the spa receptionist was kind and discounted his treatment but it was disappointing as it was an anniversary gift for the couple. My lavender cocoon was HEAVEN and I had Christine….so I def would be back to see her! All in all, the Empress is magical and I highly recommend treating yourself to the gold level rooms…I loved my stay and hope to be back! "

"No mountain and no time for the pool. Room was clean, beds are way too soft and hotel is way outdated. "