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"Loved the teapot in the room and real teacups. The outside tables were full of empty glasses & plates the 1st evening I stayed. No tables were bussed. Why? Rarely was there anyone at Reception. Why? Appreciated notices in hallway to remind guests not to disturb others, to close doors quietly etc. Beds were comfy, sheets were good quality, nice pillows. Who thought a wood shelf around the bathroom sink was a good idea?! No noise from neighboring rooms was a pleasant surprise. Shower gel was completely empty. Why no Kleenex in room? Just toilet paper. All in all the best hotel I've stayed in, in Harlow. Thank you for a pleasant stay. I will be back!"

"The hotel was lovely and great to stay at tge shuttle bus was brilliant and on time. We'll done all."

"I find the plsce vlean"

"Great location just off the m25 and A12 on the edge of Brentwood. Hotel as clean and the staff were friendly and helpful. The room was comfortable and the pool and gym complex was excellent. We would definitely stay there again "

"Comfortable overnight stay before an early morning flight. Granted accessible room as requested. Prompt check in and out. The only let down was the lack of gluten free options on the menu in the restaurant for our evening meal. It took 3 staff for me to explain my dietary needs for coeliac disease before finally being offered an adapted chicken dinner."

"Breakfast was great "

"Tricky to find. No indication that you park in the main carpark and walk to it. Annoyed that I had to pay a £5 parking charge because I hadn’t booked direct. Room ok but the USB ports didn’t work. Restaurant poor. Slow service and not that warm. Steak, which was meant to be medium was as tough as old boots. "

"We booked this hotel primarily because the website said they offered a shuttle to and from the airport - A ”rare find for the area”. We could not find the pick up location on arrival and took a bus instead. Upon check in at the hotel they informed us they no longer have a shuttle. We had to pay extra for the bus and taxi to get to and from the hotel. Our flight was early on a Sunday so limited bus options and Uber was 3x higher than normal day time hours. Very misleading and disappointing. Also very limited restaurants in the area."

"Nice overnight stay, easy check in and the pool was good."