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"Very comfortable and stylish hotel in a quiet setting with rural outlook. A very relaxing stay if you're visiting Nikko and don't mind being a little out of town."

"Staffs are kind and polite. The room and other facilities are clean. The foods are great."

"Women side Roten Buro was broken or fixing and could not use them but it was not notified prior. I would not picked this resort had I known the Toten Buro was not available. "

"This property was beautiful, I wish I could have stayed longer. Great kitchen, spa room with bath, everything you needed and everything felt brand new. Location was a bit out of town and was either a bus, taxi or a long walk uphill. This was my favorite property in Japan. I would definitely stay longer next time. "

"Wonderful staff, delicious breakfast, clean rooms, solid wifi, perfect location right next to Shin Shirakawa station"

"Clean room, very nice staff"

"The accommodation was pleasant. The staff were very helpful and the onsen was wonderful. The little extras made the stay even better, gift in the fridge, fresh water each day, free ice cream and yakult when using the onsen, the manga library and storing our bags post stay before we caught our train. Only thing to improve was the dark curtains that are dated to help brighten the place."

"Fantastic hotel with nice staff however, the dinners and breakfast aren't very friendly to those who have seafood allergies."

"Only the price of the stay makes it a 5 star hotel! Fabulous grounds and rooms over Chuzenji lake but the service was dismal. Rooms not ready at check-in but what’s worse is that one of the rooms given had marks of someone having sat on the bed as we walked in. Allocates time slots for breakfast with a few seats at the grilled counter of the teppanyaki restaurant with additional fragrance of the grilled fish from the night before and facing a wall with that. Sharp fish bones found in 2 of the savoury cakes during our afternoon tea. Stupid seating arrangements at the Lake House restaurants with a very uncomfortable sofa and no stock on the only Italian wine we ordered. We have been clients of RC Tokyo for 17 years with no problem at all but the RC Nikko is a disgrace to the Japanese welcoming tradition. It comes down to the hotel management and this GM should be fired! There is a management problem at every level and it generally comes down from the top! Stay away! "