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"Really nice hotel with really friendly and helpful staff with a great spa and pool. Special mention has to go to Charlene in the spa for going above and beyond."

"Nice hotel. Staff attentive, friendly but not overpowering. Barring one niggle (below), we had a good stay. The Gluten-free options for my wife at Breakfast were wide-ranging and good. The hotel is centrally situated, and so there are plenty of places you can walk to (park, shops, restaurants) within 2 or 3 minutes. Didn't use the bar or dine in except one breakfast, so can't comment, but it is the same area as where breakfast is served, and is spacious and clean. The room was clean, and refreshments and towels were replenished. ONLY negative point:The room we were in (43), not sure if it applies to others, had a towel rail that is permanently on, without any on/off/thermostat control. This made the room too warm, and having the window open only just countered this. Since there was a double switch outside the bathroom, and only one of them appeared to do anything (bathroom light), maybe the other could be repurposed for the towel rail and labelled as such?"

"It was a lovely stay with my son and my partner. The room was spacious and clean. The bathrobes and slippers are nice extras. Lovely surroundings/grounds to the hotel. Staff were overall nice however when we arrived (early before our check in), the lady didn't seem friendly or pleasant at first and welcoming. When i said and acknowledged that we have arrived way early before check in, she changed her tone and was more polite. We wanted to stay a the hotel to relax in the bar before check in but there was no staff at the bar. However i would definitely stay here again. "

"Enjoyed our stay"

"Would have liked more fresh fruit for breakfast. Felt misled by website as thought the parking was free which is why we chose this hotel. Staff were good helping us work out best trip into town and letting us check in earlier"

"My stay was peaceful and perfect. "

"My room was on floor 2 towards the back of the hotel. The Gym was on floor 1 at the front of the hotel yet the music from the Gym and work out classes was so loud I couldn’t concentrate on work and had to have the TV on max volume. Then there was the loud banging at the same time, coming from an open door or window. Gym music and loud banging stopped at 10pm. The room had a glass door to the en-suite, so you had full view of the person sitting on the toilet and everything else private people do in bathrooms. The rainfall shower squirted water everywhere other than straight down. Looks like it hasn't been cleaned in the last 10 years. The carpets had many stains on it, making the room feel dirty if you walked around in bare feet. Bedside lamps each side were plugged into the only power socket by the bed. So you had to make a choice of light or your electronics. For the prices they charge you’d expect a much higher standard of room. £118 for one night in a small double room. Plus you have to pay for parking. It was like a continental cheap motorway motel worth maybe £40 per night at best. I assume you pay this over the top rate due to the Gym and having a Starbucks on site. I wouldn’t recommend this hotel to anyone. Go down the road to the Double Tree by Hilton and not only save yourself £30 or so, but you get a better room. Cleaner, more spacious, sockets everywhere round the room, better spacious desk to work, shower that works. free parking for Blue Badge holders."

"Room was good, staff nice, "

"Very friendly helpful staff."