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"Staff helpful and pleasant except for one staff member at breakfast who was actually rude and unhelpful, which was a shame as she let the hotel down. However, overall, nice place and welcoming."

"Excellent breakfast. Very helpful and well trained staff"

"This hotel is well situated and the reception and bar areas are top class. The staff also are not to be faulted, providing a warm welcome and nothing too much trouble. The bedroom and decor however, leave much to be improved upon. Poor paint finishing, a wash basin in the main bedroom area separate from the shower and toilet, a dreadfully weak shower and a strange pump noise going on throughout the day/night intermittently. All easily remedied which would make this welcoming hotel one of the best in Shanklin I reckon."

"Staff were friendly and welcoming on arrival and lovely to speak to throughout our short stay. The hotel is immaculately kept and tastefully furnished. Our room was spacious (family room with a queen bed and bunk beds for our 2 children was a dream for them) and had great amenities. Bathroom was clean and basic toiletries were supplied along with shaving and dental kits. Enjoyed our short stay and would highly recommned."

"The staff were really lovely, easy check in and easy check out. But, the bathroom had toothpaste marks all over the sink, glass shelf and mirror. The temperature of the shower was either really hot or really cold, you couldn’t change it manually. The hair dryer in the room didn’t work at all. The big bathroom light didn’t work, only a small one above the mirror when you used the shower you could hardly see what you were doing."

"Fantastic staff, beautiful setting full of old charm. Nothing was too much trouble. We’ll definitely be back!"

"The hotel was wonderful, the staff were very kind and professional and always happy to assist. My room was overlooking the sea, stunning view and the dinning area was lovely with a stunning view of the sea also. Thank you for a wonderful stay. I hope to visit again. "

"Private Hot tub was the best highlight "

"the breakfast was at a specific time which was inconvienient "