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"Pools were all amazing"

"Mi reserva era para 2 adultos y 2 menores habitación de 2 camas y la que me asignaron era 1 cama y un sofá "

"Everything about this resort was amazing! The staff were very friendly and helpful and the cleanliness was top tier. I’ve stayed at many all inclusive resorts and this resort has them beat. Not to mention the food was amazing!"

"2nd time staying on this property and I highly recommend"

"Great location, walk everywhere you want to go. Staff was very accommodating and we love the pool. "

"The property was beautiful and the staff were so incredibly sweet and helpful!"

"I booked this resort three months in advance for my birthday getaway and also coordinated accommodations for my four cousins, so I was extremely disappointed when the room I originally selected was not available upon arrival. I specifically paid for an ocean-side view with a king-size bed, but instead my only options were either a king bed facing the inside of the resort or a double-bed ocean view located above the restaurant with an obstructed view. This resort was chosen based on the online reviews and photos, but the actual experience did not match the expectations that were advertised. The property appeared unkept in several areas, and the restaurant and food options were very limited for a resort stay. There were also maintenance and room assignment issues during our visit. The toilet in my bathroom leaked throughout the stay, and another reservation in our group specifically requested double beds for four people but was instead given two rooms with king-size beds, creating a very uncomfortable arrangement. The one bright spot of this experience was our butler, Armando. Armando went above and beyond to assist us, address concerns, and help salvage what could have been a completely ruined birthday trip. His professionalism, kindness, and attentiveness were truly appreciated and made the biggest difference during our stay. Unfortunately, because of the overall condition of the resort, the room issues, and the lack of proper accommodations, I would not recommend ."

"Staff was fantastic overall. Super Executive Suite with the hot tub on balcony was an amazing start and end to the day. Food was better than expected for an all inclusive."

"I have stayed at over 100 hotels in 6 years. This is your typical timeshare over promising under delivering horrible customer service (and food) I was here for emergency medical treatment and booked last minute. My husband had to join me unexpectedly and everything I was promised for doing their 3 hour time share presentation wasn’t delivered. When he arrived he paid 4 days for food. (We were already planning on leaving) mid day day 4 they locked him out of the room stating he didn’t pay. Next day I went to my medical treatment and he went and found other accommodations. (Paid another day for no reason because they locked us out again) housekeepers were great. Tipped them $20 each visit. Mgt extremely horrible. "