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"Friendly staff"

"If you're looking for modern conveniences like air conditioning, wifi, great service, and nice rooms, this is Blantyre's best hotel by far. The staff was incredible - it made me realize that Malawi can have a real five star tourism industry if it wants to. Mwai at the front desk is exceptional, as is the manager of the breakfast buffet (short young Malawian woman) and all of the concierge, cleaning, restaurant, and garage staff. Really exceptional on every level. Gym was good, and when I come back, I also want to swim in the pool!"

"The hotel is in a poor state of repair and the pictures on Expedia are misleading, but most worryingly to me the information on Expedia is incorrect and I felt lied to… - There is no gym - There is no free airport shuttle service and moreover I felt pressurised into the US $400 extra expense I had not budgeted for at the last minute just to get to the hotel - The pool does not look like the pictures and is a long way from other amenities - There are no lakeside beach facilities. There is a concrete wall, fencing and an iron gate separating the hotel from the beach/lake "