"No Kleenex anywhere, not even at front desk!
I might of missed somewhere on description for NOT HANDICP assessible. I have MS very difficult to navigate stairs. Esp with luggage. I asked the lady at desk, if no elevator? A man standing at desk conversing with lady answered for her. He stated no. I said “ I am surprised as I thought it was law. I was polite. He very smart I walked away, turned my back to go up stairs, rudely stated “. By the way it is not a law”. I was startled and embarrassed. Instead, he could have offered to carry my luggage. Somehow I don’t think this is the first rude comment. I am hoping this person is not the manager, either way I go to NY often in this area, I will not go back despite friendliness of female staff and kindness. "
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