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"Staff was awesome! Loved the shuttle to Woodbury Common."

"Hotel was under renovation. We were informed prior that the pool was under renovation but not the entire hotel. Most of the 3rd floor was under construction. There were rooms on the second floor under construction. The carpets were dirty and WiFi was intermittent. Front desk was helpful and allowed us to cancel our reservation and provided a full refund. Perhaps it will be better in the future. "

"Parking was easy, breakfast was fine, room was clean."

"Overall it was a terrible stay. We were staying for one night for an early morning gymnastics meet the next day. We did not travel far but planned on use of the pool and dinner and a decent nights rest for an early morning. Room was clean enough until we unfolded the sofa pull out that was stained, had holes, no bedding, and was in such poor shape it wasn’t worth or safe to sleep in. We were informed on check in that the pool was closed for maintenance. Which to the staffs argument was on th web page buried in three links and nothing was on the pool info page which I specifically checked before heading to the hotel to know the pool hours… so instead some dozen children (not my own who were now board and disappointed) were running about th halls of the hotel. Breakfast on the weekends isn’t served till 8am Which did us no good because we need to leave by 7am now on the serach for food before or comp. Coffee was not even ready at the “Starbucks” in the lobby at 6am. The hotel in on the main road. My fault for not checking location better. We had a road side room. Between the lights and sounds from the essentially highway I might as well have bee sleeping in a tent on the side of the road. No decent food near by. I wil never book here again. "

"Great stay "

"We stayed for 4 nights with our young children. I booked it because of the kitchenette—I really needed a fridge and freezer for the baby milk and food, and that was great. The spacious room was also helpful. The room itself, while fine for our needs, needs some TLC. The bathroom wallpaper was stained, there were rust stains around the shower, the microwave didn’t work and no one came to look at it after I called to report it until we reported it a second time. In the end, the outlet just needed to be reset, but the front desk man didn’t know this when I first called and the maintenance guy wasn’t in, so it took two days to push a button on an outlet. We couldn’t get the room temperature to a comfortable level, it fluctuated between too hot and too cold. The racks that hold the dishes in the kitchenette were also dusty. We could’ve really used blackout curtains on the window. The room itself was noisy. I could hear our neighbors (and I imagine they could hear my children) and I heard screaming and profanity down outside the window one night at 11 pm despite being on the 4th floor. I was also surprised they didn’t give us any new towels when they cleaned the room. Overall the experience was fine and I’d choose it again for the fridge, since we needed that, but there could be some improvements. "

"Breakfast was mediocre, hot chocolate was cold had to ask them to reheat. Iron in the room didnt work, thermostat wasnt working in room. Hot tub was hot pool was nice n warm. Cleaning lady dian acted like the hotel towels were hers when i refused room service and jus said i needed new towels she was very disgruntled. "

"The hotel was dirty and there was so much construction going on period I'm happy that I got the insurance.I'm looking forward to my refund.I had to leave and go to another hotel."

"Beautiful "