"The one bright spot of our stay was the night manager. She was friendly, professional, and did everything she could to help despite issues that were clearly beyond her control.
This was our first visit to Monroe, and we chose this hotel because of the Wyndham name, expecting a higher-quality experience. Unfortunately, that was not the case.
While checking in, there were several guests at the front desk complaining about their rooms. One guest had been without hot water since the previous day and had been told maintenance would address it, but no one ever came. Another guest complained that their room was dirty and lacked basic necessities like towels and toilet paper. A third guest was requesting a room change because of a strong odor in the room. The night manager handled each situation professionally, but there was only so much she could do.
Unfortunately, our room had issues as well. The hot water was barely lukewarm, there was no toilet paper in the room, and the room had a strong musty, mildew-like smell. Thankfully, I had air freshener with me. The beds were also not very comfortable.
Overall, we were very disappointed. The hotel appears to be in need of significant maintenance and updating, and based on the number of complaints we witnessed, our experience was not an isolated incident. The night manager deserves recognition for her efforts, but the property itself did not live up to the Wyndham name. Thankfully, we only stayed one night and left early the next"
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