Search Hotels Near Dolphin Explorer, Punta Cana

"Amazing resort for a family of 4. Staff were friendly, grounds were kept clean. Great service and food was great. Great amenities. "

"I think we would appreciate it if the staff that works in the buffet cleaning tables and setting up tables would be more smiley. I would be more attentive to get in fable set up so we don’t have to wait so long . All other staff members are great and I would recommend this place."

"My concierge Franklin for room 2325 was excellent, professional and very courteous, enjoyed my stay. Food was up to par and even housekeeping was good. Perfect vacation."

"Everything is perfect "

"Great stay had a wonderful time didn’t want to leave! It was my daughter 21 birthday and it was great "

"Excellent resort for families with small children, would recommend this to others. The only drawback was the lack of room service that they provided, and long waits at the reception. "

"It was good "

"10/10 would go again"

"Checked 48 hours before arrival with property to confirm reservation. They confirmed. Upon arrival, after traveling almost 12 hours, we were told that they had overbooked and we would need to spend the night at their sister resort. The manager kept telling us how great the sister resort was and that we probably would just want to stay over there and not come back to Bakour. He promised us a bottle of rum, romantic dinner on the beach for our anniversary, blah blah blah. When the driver dropped us at the sister property I really felt like I was in a third world country. The lights were flickering in the hallways. The room was filthy. Sink was stained and dirty. The shower had an old, maybe water hydrant for shower. Bed was not much better. Tv was mounted upside down. We were actually afraid. I texted Bakour and told them to pick us up at 0800 in the morning. They did but then it took most of the day to get into a room and we did not get the room we reserved. The room we had had a second bath and it had mold in the corners of the shower. There was mold and rot at the bottom of the door frames. We never got our romantic dinner. Only three food options each day. Beach has a lot of seaweed. Not a 5 star property for sure. Staff was amazing. Johanna In the Asian restaurant was exceptional. Nelson was amazing. Danny Boy you are awesome. But property definitely not a 4 or 5 star. Met other travelers that had the same issue. Seems like a case of the classic bait and switch. "