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Best Western Palace Hotel & Casino

4.0 star property
Guests start their day with a refreshing swim in the sunlit pool or enjoy peaceful ocean views from two restaurants, with attentive staff always ready to help.

Choose dates to view prices

The Best Western Palace Hotel & Casino sits oceanside, offering relaxation and entertainment. Unwind at the spa, try your luck at the casino, or enjoy breakfast with sea views. The property includes an indoor pool and business center, with staff ensuring a comfortable stay.

Reviews

7.4 out of 10
Good

Popular amenities

  • Hot tub
  • Free Wi-Fi
  • Gym
The current price is 2.843.393 ₫
2.985.562 ₫ total
includes taxes & fees
18 May - 19 May

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Standard Room, 1 Double Bed, Non Smoking

In-room safe, desk, iron/ironing board, free WiFi

Standard Room, 1 Double Bed, Non Smoking

7.4 out of 10
Good
(17 reviews)
  • 15 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Single Beds, Non Smoking

Standard Room, 2 Single Beds, Non Smoking | In-room safe, desk, iron/ironing board, free WiFi

Standard Room, 2 Single Beds, Non Smoking

7.4 out of 10
Good
(11 reviews)
  • 15 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Room, 1 Double Bed, Non Smoking, Sea View

Standard Room, 1 Double Bed, Non Smoking, Sea View | In-room safe, desk, iron/ironing board, free WiFi

Standard Room, 1 Double Bed, Non Smoking, Sea View

7.4 out of 10
Good
(16 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Single Beds, Non Smoking, Sea View

Standard Room, 2 Single Beds, Non Smoking, Sea View | In-room safe, desk, iron/ironing board, free WiFi

Standard Room, 2 Single Beds, Non Smoking, Sea View

8.0 out of 10
Very good
(9 reviews)
  • Sea view
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Room, 1 King Bed, Non Smoking, Sea View

Deluxe Room, 1 King Bed, Non Smoking, Sea View | In-room safe, desk, iron/ironing board, free WiFi

Deluxe Room, 1 King Bed, Non Smoking, Sea View

8.0 out of 10
Very good
(13 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Suite, 1 King Bed, Non Smoking

In-room safe, desk, iron/ironing board, free WiFi

Deluxe Suite, 1 King Bed, Non Smoking

  • 16 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
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About the area

Located in Douglas, Best Western Palace Hotel & Casino is on the beach. Gaiety Theatre and Manx Museum are cultural highlights, and some of the area's activities can be experienced at Douglas Bay Horse Tramway and Castletown Golf Links. Isle of Man Arts Centre and Curraghs Wildlife Park are also worth visiting. Visit our Douglas travel guide
Map
Central Promenade, Douglas, England, IM2 4NA

What's nearby

  • Douglas Beach
    1 min walk - 0.0 km
  • Palace Casino
    1 min walk - 0.2 km
  • Douglas Bay Horse Tramway
    9 min walk - 0.8 km
  • Gaiety Theatre
    13 min walk - 1.1 km
  • Manx Museum
    19 min walk - 1.6 km

Getting around

  • Douglas Ferry Station
    9 min drive
  • Snaefell Mountain Railway Bungalow Station
    13 min drive
  • Isle of Man (IOM)
    23 min drive

Restaurants

  • Jaks Bar & Steakhouse
    15 min walk
  • Frank Matcham’s
    11 min walk
  • Henderson & Glass
    15 min walk
  • Terrace Chippy & Diner
    17 min walk
  • The Woodbourne
    19 min walk

About this property

Best Western Palace Hotel & Casino

  • Upscale hotel by the sea
  • Take advantage of a casino, dry cleaning/laundry services and a bar at Best Western Palace Hotel & Casino. Take some time to relax at the on-site spa. At the two on-site restaurants, enjoy breakfast, lunch, dinner, children's meals and ocean views. In addition to a health club and a business centre, guests can connect to free in-room WiFi.
  • You'll also find perks such as:
    • An indoor pool, along with sunloungers
    • Buffet breakfast (surcharge), self-parking (surcharge) and a lift
    • ATM/banking services, free newspapers and meeting rooms
    • Luggage storage, a front desk safe and a TV in reception
    • Guest reviews say great things about the helpful staff
  • Room features
  • All 133 rooms feature comforts such as 24-hour room service, as well as thoughtful touches such as free WiFi and safes. Guest reviews highly rate the cleanliness rooms at the property.
  • Other conveniences in all rooms include:
    • Bathrooms with shower/bath combinations and free toiletries
    • LED TVs with digital channels
    • Electric kettles, heating and daily housekeeping

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Interior
The Sefton
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  • Pool
  • Free Wi-Fi
  • Restaurant
  • Gym
8.4 out of 10, Very good, 602 reviews
The price is 3.328.784 ₫
3.495.223 ₫ total
includes taxes & fees
17 May - 18 May
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (GBP 4 per day)
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7 AM to 10 AM for a fee: GBP 12.95 per person
  • 2 restaurants
  • A bar/lounge
  • Snack bar/deli

Restaurants on site

  • Paragon Restaurant

Things to do

  • Casino
  • Full-service spa
  • Health club
  • Hot tub
  • Indoor pool
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre
  • Meeting rooms

Outdoors

  • On the beach
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Built in 1965

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • LED TV with digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle

More

  • Connecting rooms available
  • Desk
  • Heating
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight

Late check-in subject to availability

Minimum check-in age - 18

Check-out

Check-out before 11 AM

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

If you are planning to arrive after 11 PM please contact the property in advance using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

  • Fee for buffet breakfast: from approximately GBP 12.95 per person
  • Self-parking fee: GBP 4 per day
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Frequently asked questions

Does Best Western Palace Hotel & Casino have a pool?

Yes, this property has an indoor pool.

How much does it cost to stay at Best Western Palace Hotel & Casino?

As of 13 May 2026, prices found for a 1-night stay for 2 adults at Best Western Palace Hotel & Casino on 18 May 2026 start from 2.843.393 ₫, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Best Western Palace Hotel & Casino pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Best Western Palace Hotel & Casino?

Self-parking is available for GBP 4 per day.

What time is check-in at Best Western Palace Hotel & Casino?

Check-in start time: 4:00 PM; check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Best Western Palace Hotel & Casino?

Checkout is at 11 AM. Late checkout is available for a fee (subject to availability).

Where is Best Western Palace Hotel & Casino located?

Nestled on the beach, this Douglas hotel is within a 5-minute walk of Douglas Beach and Palace Casino. Douglas Bay Horse Tramway and Gaiety Theatre are also within 15 minutes. Douglas Ferry Station is 22 minutes by foot.

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Reviews

Best Western Palace Hotel & Casino Reviews

7.4

Good

8.0

Cleanliness

8.0

Location

8.0

Staff & service

6.6

Property conditions & facilities
Rating 10 - Excellent. 206 out of 952 reviews
Rating 8 - Good. 370 out of 952 reviews
Rating 6 - Okay. 251 out of 952 reviews
Rating 4 - Poor. 88 out of 952 reviews
Rating 2 - Terrible. 37 out of 952 reviews

Reviews

Verified

10/10 Excellent

Taneisha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay and lovely room, with a very good view.
Stayed 1 night in Mar 2026
Verified

8/10 Good

Kim

Liked: Cleanliness, staff & service, amenities
The hotel is a bit tired and the main restaurant was closed for dinner which we were not informed of when checking in. The staff were friendly and the amenities that were open were lovely. The breakfast was top notch.
Stayed 4 nights in Apr 2026
Verified

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities
The whole place could do with a lick of paint and a bit of modernisation, but nice clean and spacious room, with clean bathroom. Great breakfast with friendly, helpful staff. Nice pool area and big (sports) bar, serving good pub grub. Great sea views from the pool and bar.
Stayed 2 nights in Jan 2026
Verified

8/10 Good

Raymond

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel fantastic Seaview room good restaurant and breakfast operations easy on site parking
Stayed 4 nights in Sep 2025
Verified

8/10 Good

Nigel

Liked: Cleanliness, amenities
Good stay, clean room, courteous staff. Tired entrance from the front gives a poor first impression.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Lloyd

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Excellent amenities
Stayed 1 night in Jul 2025
Verified

6/10 Okay

Hannah

Liked: Staff & service
Very dated, rooms small. staff lovely, pool nice. Breakfast very good value
Stayed 2 nights in Sep 2025
Verified

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beach view was excellent with sliding door. No breakfast.
Stayed 1 night in Dec 2025
Verified

8/10 Good

Phillip

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Did not have breakfast Staff very good and helpful Room clean but they are in need of complete refurbishment Evening meal very good
Stayed 4 nights in Oct 2025
Verified

10/10 Excellent

Paul

Liked: Staff & service, room comfort
Hotel price was good, staff were excellent
Stayed 2 nights in Nov 2024
Verified

8/10 Good

christine

Liked: Amenities, property conditions & facilities
Nice situated property, enjoyed swimming pool,
Stayed 2 nights in May 2025
Verified

10/10 Excellent

Gareth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really good hotel with great facilities enjoyed my stayband will definitely stay again next time.
Stayed 2 nights in Aug 2024
Verified

8/10 Good

Sue

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and comfortable room
Stayed 2 nights in Nov 2024
Verified

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel with great sea views
Stayed 4 nights in Jun 2024
Verified

10/10 Excellent

Garry

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the whole experience staff were brilliant all of them
Stayed 3 nights in Apr 2025
Verified

10/10 Excellent

Kenny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ideally located
Stayed 1 night in Oct 2024
Verified

10/10 Excellent

Fintan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Hotel, a bit dated in parts but still very good. Food was good, rooms clean and staff very friendly and helpful
Stayed 2 nights in Sep 2024
Verified

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent spa and restaurant. Great sea views
Stayed 3 nights in Aug 2023
Verified

8/10 Good

Arkan

Liked: Cleanliness, staff & service
Very nice and convenience hotel , very friendly staff, really happy with this hotel 😎
Stayed 1 night in Apr 2024
Verified

8/10 Good

Roisin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel

Staff are so lovely at this hotel and breakfast is amazing, plenty of variety. The room was comfortable.
Stayed 4 nights in Jul 2024
Verified

10/10 Excellent

John Eddward

Liked: Cleanliness, staff & service, property conditions & facilities
Staff friendly and helpful. Room cleaned often
Stayed 7 nights in Jul 2025
Verified

6/10 Okay

Paul

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Very dated & could do with being knocked down, more of a motel than a hotel. Room very clean just old fashioned, reception staff all friendly. Room noisy due to being just above the main extraction system for I suspect the kitchens.
Stayed 2 nights in Sep 2025
Verified

8/10 Good

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I appreciated that this hotel was a walkable distance from a handful of things to do, like shopping and the Manx museum. I also appreciated that they had a well kept pool and on the facilities.
Stayed 4 nights in Nov 2024
Verified

10/10 Excellent

Bernadette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best Hotel in Douglas

Had a great time at this best western , rooms very clean but a little tired, great breakfast , friendly staff love the new lookys bar. Overall a great place to stay ,will definitely return.
Stayed 4 nights in Jun 2024
Verified

8/10 Good

Carol

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was convenient and plenty to do including swim, gym, bingo, casino, cinema. Breakfast was excellent. Staff were friendly.
Stayed 3 nights in Nov 2024