"Upon arriving at the hotel and checking in at approximately 3:00pm, I was advised that my room was not yet ready. Whilst delays can happen, this was only the start of a very disappointing experience.
I was also informed that the air conditioning was not working throughout the hotel. My room (1201) was extremely hot, and the window could not be opened, making the room very uncomfortable. I requested a fan on two separate occasions, however no fan was ever delivered.
In addition, the shower in my room was not functioning correctly. The water was only running cold, and the shower head was spraying water over the shower screen and onto the bathroom floor, leaving the floor extremely wet and slippery, creating both an inconvenience and a potential safety concern.
Furthermore, the electric vehicle charging provision was wholly inadequate. There were only two charging points available despite there being eight designated spaces, which added further frustration during my stay.
Overall, this experience fell well below the standards I would expect from a luxury hotel. The combination of the lack of air conditioning, failure to provide the requested fan, defective shower facilities, and inadequate charging provision significantly impacted my stay and left me extremely disappointed."
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