4/10 - Kém
Justine
Đi cùng gia đình
04/05/2026
Thích: Sạch sẽ
Không thích: Nhân viên & dịch vụ
Complained about the air con ticking constantly in our room (720) for the guy behind the reception to laugh at me. He stood there like he wasn’t going to do anything. I asked if we could switch rooms, upgrade rooms .. nothing. He told me we would have someone come to the room and look .. again, nothing. Was given one free drink voucher, again laughing as he handed it to me.
Night one bar man was lovely.
Night two bar staff completely different story. Rude and unprofessional. When using cocktail voucher, very rudely and abruptly told we had to have the same cocktail. Which is fine. These two bar staff then were discussing other staff members whilst serving us .. instead of making polite small talk with their customers.
Then went to use our free drinks token. For the girl behind the bar to sigh and roll her eyes when my mum got to the bar. Again, talking amongst her colleague she said “I could get my jobs done when I stop serving” this made us feel as if we were a nuisance and shouldn’t be using the area.
So listened to an air con tick for two nights. And questionable staff.
Justine
Lưu trú 2 đêm vào Tháng 4, 2026
