4/10 - Kém
Henry, Austin
25/07/2025
Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The check in staff were very nice but entry way was rather dirty. I had second thoughts about not checking in as I've stayed here several years back. At that time the place was very clean and nice looking.
Entrance was pretty dirty outside as was the parking lot.
Staff at desk were very nice. Entry way was dirty could have been swept or vacuumed
Elevator did not work so they gave me a second floor room. (I am Disabked ) so I didn't have much choice but they gave me second floor.
Room was clean but bed had clumps or bumps in it mattress was worn but again not much of a choice. Hallway and stairway carpet was stained and needed vacuumed
Dining area for breakfast was not cleaned or sitting area benches needed replacement plus dirty.
Breakfast was pretty basic nothing spectacular. I walk with a cane have had back surgery several times. The stairs were painful going up and down but tolerable I wish I would have know elevator was out before I got there. As I said I stayed here in the past it wouldn't be my first choice but if I'm tired really tired I would stay here. Never again. Just to dirty. They had a bunch of work trucks in the parking lot. I assume a lot of workers were staying here but my bed smelled of oil washed oil or grease. One of my towels was washed but you could see the old grease oil stains on it and a hint of a smell. I think I'll pass it up in the future as I said I hadn't been there in years the first appearance starting with the parking lot should be a clue.
Henry
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