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"I chose the hotel for the location and views. It is situated on the corner of the West Lake, at walking distance to both upscale and local markets and served by underground stations. The front rooms have large windows with lateral view of the lake promenade (ask for a room on the left wing for more scenic views). This was a last minute work & leisure trip with not much preparation. All the staff was very attentive and helpful but concierge Tim stood out, suggesting and booking tours and entertainment to fit my schedule. "

"Great place. It is well located with things to do in walking distance"

"Ver nice ground."

"At a very good location and everything within a walking distance"

"Nice "

"For the room the hotel provided to us, for the first night, while was taking a shower, the roof right above the shower head had leaking, not just small dripping rather fast. We complained to the room attendant. Because it was very late in the night, we were too exhausted to let the repair person in to check it. We went to bed without a shower. On the second day, in the late afternoon, when we came back our hotel room. There was a note on the table, it says our room was ready. The hotel provided us with a rather spacy, nicer room for our second night in the hotel."

"Beautiful property with amazing views. Staff is nice but can't communicate in English effectively."

"The staff were rude at check in and during our stay when we had an inquiry. We tried to use the sauna and it wasn’t working properly. "

"Very efficient and friendly check-in staff. We have a few kids and Leah was very patient"